Southwest Cares: Doing the Right Thing

Mission and Vision

o better understand why we at Southwest try to do the right thing, it is important to understand how we do business and how we integrate our Core Values into everything we do. It is the Southwest Culture that sets us apart.

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2. THE MISSION OF SOUTHWEST AIRLINES
   The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.
3. TO OUR EMPLOYEES
   We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
4. TO OUR COMMUNITIES
   Our goal is to be the hometown airline of every community we serve, and because those communities sustain and nurture us with their support and loyalty, it is vital that we, as individuals and in groups, embrace each community with the SOUTHWEST SPIRIT of involvement, service, and caring to make those communities better places to live and work.
5. TO OUR PLANET
   We strive to be a good Environmental Steward across our system in all of our hometowns, and one component of our stewardship is efficiency, which by its very nature, translates to eliminating waste and conserving resources. Using cost-effective and environmentally beneficial operating procedures (including facilities and equipment), allows us to reduce the amount of materials we use and, when combined with our ability to reuse and recycle material, preserves these environmental resources.
6. SUSTAINABILITY VISION STATEMENT
   Southwest’s vision for a sustainable future is one where there will be a balance in our business model between Employees and Community, the Environment, and our Financial Viability. In order to protect our world for future generations, while meeting our commitments to our Customers, Employees, and Stakeholders, we will strive to lead our industry in innovative efficiency that conserves natural resources, maintains a creative and innovative workforce, and gives back to the communities in which we live and work.
7. SUSTAINABILITY STRATEGY
   
   • Maintain and promote “Living the Southwest Way” (see page 16)
   • Provide Leadership to a changing work force
   • Reinforce and focus the community and charitable programs to maximize results
   • Optimize fuel efficiency and alternative energy options
   • Minimize energy use at all ground-based operations
   • Ensure suppliers are adhering to Southwest’s environmental and Culture standards
   • Eliminate waste generation through source reduction and recycling/reuse where practicable
   • Support legislation that provides incentives and funding for safe solutions to climate change, including alternative jet fuels and engine, airframe, and related infrastructure development