Old Pueblo, as Tucson is aptly named, conjures up images of cowboys, giant saguaro cactus presiding over the Sonoran Desert, and awe-inspiring sunsets settling on rugged mountains. To the one million people who call Tucson home and the visitors it beckons each year, there still exists a place where the natural beauty of the old west coexists in harmony with a city’s unique culture. One special person, who left behind the frantic pace of big-city life, is Tucson Customer Service Agent Diane Tremmel. in 1995 moved to Phoenix where she joined...

Flying to San Antonio on a whim with her mother or taking a shopping trip to San Diego are examples of a typical weekend for Las Vegas-based Customer Service Agent, Gina Allred. With the freedom to fly among 65 cities nationwide, Gina is the epitome of a Southwest Airlines jet setter. Gina always knew her calling was in the travel industry and began her career booking vacations at a travel agency in Las Vegas.

When people ask Mark Williams where his office is located, you won’t hear him say behind a desk; he always says it's on the ramp with the rest of his Team. As a Ramp Supervisor, Mark is responsible for setting the game plan for the day by coordinating the loading and unloading of Customers’ bags and freight items. Mark thinks nothing of rolling up his sleeves to help his Team on flights with large amounts of freight. “I’m there for anything my guys need,” he says. “My team puts in all their effort, so I also want to work hard for them.”

What do you get when you combine a fun-loving, adventurous personality with a Warrior’s Spirit and passion for high-level Customer Service? While the description could fit any Southwest Airlines Employee, what you get is SOS Representative LaTonya Stewart. LaTonya began her Southwest career in 1995 at the Little Rock Reservations Center, transferring to the Dallas Center three years later. In 2000, she moved from...