Southwest Airlines Careers

Customer Support & Services

Come join our Team of professional Customer Representatives!  We offer a Fun-LUVing, family oriented environment focused on providing Postively Outrageous Service to both our external and internal Customers.

Problem Solving
Our Customer Representatives have the opportunity to resolve concerns and/or problems to ensure our Customers have the best experience with Southwest Airlines

Applications
Our Customer Representatives currently utilize 8 different applications to assist our Customers

Flexible Work Hours
Our Customer Representatives have the opportunity to make extra money through overtime and shift pick-ups

World Class Customer Service
Our Customer Representatives are given the training and coaching to give the “Southwest Style” of Customer Service

Voice of Southwest Airlines
Resolved the needs of 37+ million (calls) Customers in 2008

• Educated and dedicated workforce

• Persevere in the face of Change

• Provide valuable assistance to a variety of Internal and External Customers including:

• After hours Cargo Customer Care Support

• Lost and Found Item Reporting

• Technical support for southwest.com

• Outbound Calls advising Customers of itinerary change due to changes in Southwest flight schedule, documenting Employee Compliments, and, at some locations, inbound and outbound lost baggage calls

• Contribute significantly to the profits of SWA by effectively selling Southwest products such as flights, rental cars, Rapid Rewards Visa, and Business Select upgrades

Center Locations: Albuquerque , Chicago , Houston , Oklahoma City, Phoenix and San Antonio .

Southwest Airlines is an equal opportunity employer.