southwestgiftcard® Frequently Asked Questions
- How can I purchase a southwestgiftcard?
- What denominations are available?
- Can I buy a southwestgiftcard online and send it to someone else?
- If I order multiple southwestgiftcards, can I personalize each one separately?
- Are southwestgiftcards valid if purchased anywhere online other than southwest.com, such as a third party auction website?
- How do I place a large or corporate southwestgiftcard order?
- Can I exchange paper gift certificates, Southwest LUV Vouchers or travel vouchers for a southwestgiftcard?
- Does the southwestgiftcard expire or have dormancy fees?
- Can I replace a lost or stolen southwestgiftcard?
- Can I load additional funds on to an existing southwestgiftcard?
- When can I expect my southwestgiftcard to arrive?
- When can I expect my e-mail southwestgiftcard to arrive?
- What if I didn't receive my e-mail southwestgiftcard?
- What can I purchase with my southwestgiftcard?
- Where can I redeem a southwestgiftcard?
- Where on southwest.com can I redeem a southwestgiftcard?
- Where are the 16-digit southwestgiftcard number and 4-digit security code located?
- Can multiple southwestgiftcards be used in conjunction with one another?
- How do I check the balance of my southwestgiftcard?
Purchasing your southwestgiftcard
Receiving your southwestgiftcard
Redeeming the southwestgiftcard
How can I purchase a southwestgiftcard?
What denominations are available?
When purchasing directly from Southwest Airlines, we offer any denomination of your choice between $10 and $1,000. Orders exceeding $1,000 can be made by printing the southwestgiftcard order form and following the directions provided. For gift cards sold at approved retailers, the southwestgiftcard can only be purchased in pre-specified amounts ($50, $100, or in certain locations, $200).
Can I buy a southwestgiftcard online and send it
to someone else?
Yes. A southwestgiftcard can be mailed/e-mailed to you or directly to the recipient of your choice. However, a southwestgiftcard cannot be shipped internationally and Federal Express will not ship to P.O. Boxes or APO/FPO addresses.
If I order multiple southwestgiftcards, can I personalize
each separately?
No. When ordering multiple southwestgiftcards in a single order, each card will have the same personalization.
Security Information: Are southwestgiftcards valid if
purchased anywhere online other than southwest.com, such as
a third party auction website?
The only online distribution source for southwestgiftcards is southwest.com. If you purchase a southwestgiftcard online anywhere other than southwest.com, such as a third party auction website, you are at risk of receiving a gift card that is no longer valid. Southwest Airlines is not responsible for honoring invalid gift cards.
How do I place a large or corporate southwestgiftcard order?
For orders that exceed a $1,000 value, please print the southwestgiftcard order form and follow the directions provided on the form.
Can I exchange paper gift certificates, Southwest LUV Vouchers
or travel vouchers for a southwestgiftcard?
No. The southwestgiftcard is a new product with different parameters than the paper gift certificates. As a result, southwestgiftcards must be purchased by using one of the allowable forms of payment.
Does the southwestgiftcard expire or have dormancy
fees?
No. It does not expire and does not devalue over time.
Can I replace a lost or stolen southwestgiftcard?
No. A southwestgiftcard cannot be replaced if lost, stolen, or destroyed.
Can I load additional funds on to an existing southwestgiftcard?
No, a southwestgiftcard is not reloadable at this time. However, additional cards may be purchased at any time.
When can I expect my southwestgiftcard to arrive?
When can I expect my e-mail southwestgiftcard to arrive?
Please note, the southwestgiftcard recipient's e-mail could be sent up to 12 hours after the order is placed. E-mail delivery of the southwestgiftcard could be delayed by the recipient's e-mail service provider. If the recipient(s) have not received their e-mail after 12 hours, please have them check their junk or spam mail folders for an e-mail from Southwest Airlines. Purchaser will receive a confirmation e-mail immediately after purchase.
What if I didn't receive my e-mail southwestgiftcard?
It is possible that the e-mail could have been blocked. Please check your junk or spam mail for an e-mail from Southwest Airlines.
What can I purchase with my southwestgiftcard?
A southwestgiftcard can be used to purchase Passenger travel on Southwest Airlines. Sales tax, security fees, Passenger Facilities Charges, Pet Fare, Drink Coupon Books, Unaccompanied Minor service charge and oversized or excess baggage may also be paid for with a southwestgiftcard. The gift card is not valid for the purchase of Southwest Airlines Group Tickets, Southwest Airlines Vacations’ Packages, Rental Car, Hotel, Cruise, Cargo, Southwest Airlines merchandise, codeshare bookings (on codeshare partners’ web sites) or inflight purchases.
Where can I redeem a southwestgiftcard?
Where on southwest.com can I redeem a southwestgiftcard?
Where are the 16-digit southwestgiftcard number
and 4-digit security code located?
On the backside of the southwestgiftcard, just above the magnetic
stripe. The security code is beneath the silver scratch-off. Please
scratch gently using a coin to reveal the 4-digit security code.
Can multiple southwestgiftcards be used in conjunction
with one another?
Yes. Up to four southwestgiftcards may be combined per purchase. Based on the amount of your purchase, you may not be able to use all four southwestgiftcards. For example, if you have four southwestgiftcards worth $50 each and your total flight reservation cost $250, you may use three of your southwestgiftcards ($150) and put the remainder of the balance on your credit card ($100). The following is our policy in regards to forms of payment: Southwest Airlines accepts up to two unused Ticketless Travel tickets per passenger (are always applied first) and up to four of the following in any combination: southwestgiftcards, Southwest LUV Vouchers, Ticketless Travel Funds (left over funds not previously used), and one credit card.
How do I check the balance of my southwestgiftcard?
