Purchasing and Refunds

The following forms of payment are accepted at southwest.com, through Southwest Airlines Reservations, and at Southwest Airlines Ticket Counter locations: Credit Cards, Unused Ticketless Travel Funds, southwestgiftcards, and Southwest Airlines Luv Vouchers. Cash is accepted only at Southwest Airlines Ticket Counters. PayPal is only accepted at southwest.com. For a more detailed list of payment options please click here.

"Overbooking" a flight means that airlines will continue accepting a few additional reservations for seats on a flight beyond the aircraft's seating capacity. Airlines overbook to attempt to fill seats left empty by Passengers who don't show up for their flight and also don't call to cancel their reservations prior to the flight's departure. View full details.

Unused, fully refundable tickets, that do not carry restrictions may be applied toward future travel or refunded within one year from the date of issue.

Lost Tickets - When a Customer loses a ticket, or a portion of the ticket, the Customer will be required to purchase another ticket at the appropriate fare before transportation will be furnished between points covered by the lost ticket. There will be no refund or replacement of a lost ticket. Still have questions?

Government-Imposed September 11th Security Fee - Effective for travel purchased on or after October 1, 2003, the Government will impose a September 11th Security Fee on all tickets including Rapid Rewards Awards and Companion Pass travel redeemed on or after that date.

Passenger Facility Charge (PFC) - Fee imposed by an aiport on enplaning passengers when departing from or connecting at any of the airports in the list you will see by clicking here. That airport's PFC will apply in addition to the fare.