| Q: | How do I request a password so I can access my MySouthwest® account online? |
| A: | From the southwest.com homepage, click on Rapid Rewards. Then, click on MySouthwest Login from the left menu bar. Click on “request current or request new password,” and provide the necessary information. Your password will arrive via the USPS in 7 to 10 business days. |
| Q: | Can I change my Rapid Rewards mailing address at southwest.com? |
| A: | Yes. After accessing your account through MySouthwest® at southwest.com, you may change your address with the “Update Contact Information” option at the bottom of the page or through the “Account Details — Contact Information section from the left menu bar. These options will allow you to update your Rapid Rewards mailing address, phone, and Drink Coupon Book preferences. To commit these changes to your Rapid Rewards account, simply click on “Save.” |
| Q: | Can I change my e-mail address at southwest.com? |
| A: | Yes. You can change your e-mail address by accessing your account through MySouthwest® at southwest.com and clicking on the “Account Details — E-mail Preferences” option from the left menu bar. To commit any changes, simply click on the “Save” button. |
| Q: | Can I change the name on my Rapid Rewards account online? |
| A: | No. For security purposes we do not allow name changes online. Instead, you may forward your Rapid Rewards membership card, along with photocopies of legal documentation (ex. Driver license, marriage certificate, etc.) and an informal letter indicating your legal name, to Rapid Rewards, P.O. Box 36657, Dallas, TX 75235, for processing. Please allow four weeks to receive your updated Rapid Rewards membership card. |
| Q: | Once I become eligible for a Companion Pass, can I designate my Companion online? |
| A: | Yes. Once you receive notification of your eligibility for a Companion Pass, you can designate your initial Companion through the “Designate Your Companion” option located on the Account Snapshot page after logging into your account through MySouthwest® at southwest.com. If you wish to change your Companion, please submit your request in writing to Rapid Rewards. Please include your current Companion Pass card, along with your new Companion’s personal identification information (Companion name, address, phone number, date of birth, and social security/tax ID number) for processing. You will receive your new Companion Pass within 14 business days. You may change your designated Companion up to three times throughout the validity of your Companion Pass. |
| Q: | How do I enroll in Rapid Rewards? |
| A: | From the southwest.com homepage, click on Rapid Rewards. From the left menu margin, click on “How to Enroll.” Quick and easy screens will walk you through the enrollment process. Once you complete enrollment, your account number will appear on the screen. Print this screen or write down your account number to start using it to receive credits for flights and Partner use. It's that simple! |
| Q: | If I enroll at southwest.com, how do I start receiving credit for flying and using Rapid Rewards Preferred Partners? |
| A: | To receive credit for flights you complete, enter your account number when you book a reservation, or provide it at the airport when you check in for the flight. To receive credit for using a Preferred Partner, provide your account number at the car rental counter, hotel front desk, or when you sign up to be part of the Partners program. |
| Q: | If I choose not to enroll at southwest.com, how else can I enroll in Rapid Rewards? |
| A: | You can enroll in Rapid Rewards by calling Southwest Airlines Reservations at 1-800-248-4377. |
| Q: | When can I start earning Rapid Rewards credit? |
| A: | If you enroll at southwest.com or through Reservations, you will receive an account number instantly, and you can start receiving credit right away! |
