| Q: |
How do I request a password so I can access my account online? |
| A: |
From the southwest.com homepage, click on MySouthwest® Login. Then, click on "Request Password," and provide the necessary information. Your password will arrive via the USPS in 7 to 10 business days. |
| Q: |
Can I change my Rapid Rewards mailing address at southwest.com? |
| A: |
Yes. After accessing your account through MySouthwest® at southwest.com, you may change your address with the "Update Contact Information" option and clicking on the "Edit" button at the bottom of the page. This option will allow you to update your Rapid Rewards mailing address, phone and facsimile number, e-mail address, as well as Drink Coupon Book preferences. To commit these changes to your Rapid Rewards account, simply click on "Save." |
| Q: |
Can I change my e-mail address at southwest.com? |
| A: |
Yes. You can change your e-mail address by accessing your account through MySouthwest® at southwest.com and clicking on the "View/Edit E-mail Preferences" option from the Account Snapshot" page. To commit any changes, simply click on the "Save" button. If you subscribe to Click 'n Save E-mail Updates and update your e-mail address through MySouthwest®, we will automatically update that e-mail address in the Click 'n Save database as well. |
| Q: |
Can I change the name on my Rapid Rewards account online? |
| A: |
No. For security purposes we do not allow name changes online. Instead, you may forward your Rapid Rewards membership card, along with photocopies of legal documentation (ex. Driver's license, marriage certificate, etc.) and an informal letter indicating your legal name, to Rapid Rewards, P.O. Box 36657, Dallas, TX 75235, for processing. Please allow four weeks to receive your updated Rapid Rewards membership card. |
| Q: |
Once I become eligible for a Companion Pass, can I designate my Companion online? |
| A: |
Yes. Once you receive notification of your eligibility for a Companion Pass, you can designate your initial Companion through the "Designate Your Companion" option located on the Account Snapshot page after logging into your account through MySouthwest® at southwest.com. If you wish to change your Companion, please submit your request in writing to Rapid Rewards. Please include your current Companion Pass card, along with your new Companion's personal identification information (Companion name, address, phone number, date of birth, and social security/tax ID number) for processing. You will receive your new Companion Pass within 14 business days. You may change your designated Companion up to three times throughout the validity of your Companion Pass. |
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Rapid Rewards Credit Summary Access at southwest.com
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| Q: |
Can I view my account through southwest.com? |
| A: |
Yes. You can retrieve a 30-day, 90-day, 365-day, or all unexpired credits Rapid Rewards credit summary through MySouthwest®. The summary reflects the credits you've received as well as any Awards issued or used during the requested timeframe. Your credit summary will also supply information on your current balance and the date by which you need to get your 16th credit to receive your next Award Ticket. Please note that flight credits take up to 14 days to post and partner credits up to 8 weeks. Any credits received more than 24 months ago will not be accessible through this site. |
| Q: |
How can I determine the source of each Rapid Rewards credit on my credit summary? |
| A: |
Any Rapid Rewards credit earned by flying Southwest Airlines and presenting your membership card is detailed in the Flight Number, Origin City, and Destination City columns. A Rapid Rewards credit earned through one of our Preferred Partners, special promotions, or other nonspecific account adjustments will be indicated in the Description column. |
| Q: |
How will I be able to tell if a credit has already been applied to issue an Award? |
| A: |
Rapid Rewards credits that have been used toward the issue of an Award will be indicated in the Credit Used column, and the number of credits used will be noted. |
| Q: |
How long will it take for my credits to appear online? |
| A: |
Flight credits from Ticketless Travel are posted to your account within 3 - 4 days of travel. Flight credits from Paper Ticket Travel are posted to your account within 14 days of travel. Partner credits are posted to your account within eight weeks of your partner transaction. |
| Q: |
How can I contact a Rapid Rewards Representative if I have any questions regarding my account status? |
| A: |
You may contact Customer Service through our toll-free number (800) 445-5764, twenty-four hours a day, seven days a week. You may also send written inquiries to Rapid Rewards, P.O. Box 36657, Dallas, TX 75235. |
