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Rapid Rewards

Using a Rapid Rewards Award




How to reserve your Rapid Rewards Award travel at southwest.com
(Password required. Get your password now!)

  • Login to MySouthwest® at southwest.com
  • Click on “Reservations,” select Rapid Rewards Awards Reservation as your booking method, then follow the simple online instructions.
  • At the time of reservation, you will need to pay the government-imposed September 11th Security Fee of up to $10 per roundtrip using a credit card, Ticketless Travel funds from a previously unused reservation, or a southwestgiftcard.
  • After booking your flight, you’ll receive a confirmation number, which you should take to the airport on the day of travel.

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How to reserve your Rapid Rewards Award travel by telephone

  • Call 1-800-248-4377 and tell the Reservations Sales Agent that you are booking your travel using a Rapid Rewards Standard or Freedom Award, whichever applies.
  • For the protection and security of your Awards, the Reservations Sales Agent will ask you to verify information within your account.
  • At the time of reservation, you will need to pay the government-imposed September 11th Security Fee of up to $10 per roundtrip using a credit card, Ticketless Travel funds from a previously unused reservation, or a southwestgiftcard.
  • After booking your flight, you’ll receive a confirmation number, which you should take to the airport on the day of travel.

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How to give your Rapid Rewards Ticketless Award to friends or family

Awards are completely transferrable, which is a program benefit that allows you to give your travel benefits to friends or family members. Simply find out the destination, travel dates, and times from your lucky recipient. Then follow the instructions to book the travel at southwest.com or call Reservations. Here are a few more things you should know:

  • You - not the person using your Award - will need to book the flight by visiting MySouthwest® at southwest.com or calling Reservations and specifying that you are making a reservation with a Standard or Freedom Award, whichever applies.
  • At the time of reservation, you will need to pay the government-imposed September 11th Security Fee of up to $10 per roundtrip using a credit card, Ticketless Travel funds from a previously unused reservation, or a southwestgiftcard.
  • After you book the flight, give the confirmation number and itinerary you receive to the person who will be using your Award.
  • The person using your Award may change the destination, date, or time of travel at no charge prior to flight. If the name on the reservation changes, the itinerary will have to be cancelled, and the Award will automatically be returned to your account. You will then have to rebook the trip.
  • For account security reasons, we recommend that you never give out your password or other information about your Rapid Rewards account.

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Additional Information

Rapid Rewards Standard Awards will be subject to seat restrictions, and seats will not be available for Award travel on all flights on all days. It may be particularly difficult to secure a seat when trying to make reservations around holiday periods such as Thanksgiving, Christmas, New Year’s, President’s Day, some weekends during Spring Break, Memorial Day, July 4th, and Labor Day to popular destinations.

Rapid Rewards Freedom Awards are subject to limited blackout dates; however, they have no seat restrictions when traveling on Southwest Airlines-operated flights. That means if a seat is available on the aircraft on a non-blackout date, a Customer traveling on a Freedom Award can have it.

Government-issued photo identification is required for travel. Southwest Airlines / Rapid Rewards is not responsible if Award is stolen. All Rapid Rewards rules and regulations apply. Awards are void if sold, purchased, brokered, or bartered. You may inspect Southwest’s Contract of Carriage and Customer Service Commitment at any Southwest Ticket Counter or online at southwest.com, or obtain a copy by sending a request to: Southwest Airlines, V.P. Customer Relations, P.O. Box 36647, Dallas, TX 75235-1647. To obtain a copy of the complete rules and regulations for Rapid Rewards travel, please visit southwest.com or write to the above address with your request.

For more information, read our Frequently Asked Questions.

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