ATA Codeshare Information

Southwest Airlines Codeshare Partner, ATA Airlines, Announces Discontinuation of Its Scheduled Passenger Service

Since ATA Airlines announced the discontinuation of all scheduled passenger service on April 3, we have been exploring alternatives to take care of the travel needs of those Customers with travel plans that included a Southwest-booked ATA Airlines’ flight segment. Unfortunately, the overall industry reduction in flights between the Mainland and Hawaii has restricted our ability to reschedule all of our Customers on other carriers.

Therefore, for Customers who purchased tickets from Southwest and were scheduled to commence travel on ATA and Southwest codeshare service or ATA-only service to Hawaii between May 4 and August 22, Southwest is returning their funds to the original form(s) of payment. For Customers who were scheduled to travel using a Rapid Rewards Award, their Award Coupons will be deposited into the Member’s account, and all applicable taxes and fees will be refunded to their original form of payment.

As a gesture of goodwill, we are sending all above-mentioned Customers a Southwest travel voucher via e-mail for their inconvenience. Taking care of our Customers is one of our top priorities. ATA’s discontinuation of service was beyond our control, and we are now doing what we can to make the best of a difficult situation.