Southwest Airlines - E-Ticket Check-In

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Southwest Airlines offers "E-Ticket Check-In" self-service kiosks at its Ticket Counters for Customers checking luggage. (Additional kiosks are located nearby for those not checking luggage.) After the Customer checks in for a flight using E-Ticket Check-In, a Southwest Customer Service agent processes the appropriate luggage with the tags printed out by the kiosk. (Photo courtesy of Southwest Airlines Co.)

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A Southwest Airlines Customer starts the checkin process. In as little as 30 seconds, the Customer receives a boarding pass. Southwest hopes the self-service kiosks greatly reduce the amount of time a Customer stands in an airport line. There are several ways to access your information and begin the checkin process at a kiosk:

For eligible Ticketless Customers who have entered their Rapid Rewards account number in their reservation:
- Insert your Rapid Rewards membership card (for cards with magnetic strips)
- Enter your Rapid Rewards account number
For all eligible Ticketless Customers:
- Insert the credit card used to purchase your flight. If that credit card is unavailable, another major credit card with your name on it may be used.
- Enter your confirmation number.

Note: When using the Rapid Rewards membership card or account number, the name in your reservation MUST match the name on your Rapid Rewards account and membership card in order to quickly process your reservation at the kiosk. You may update the name on your account by contacting Rapid Rewards Customer Service to have a new card issued. (Photo courtesy of Southwest Airlines Co.)

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"E-Ticket Check-In kiosks offer Southwest Airlines Customers an alternative to standing in line at the airport. Customers with electronic tickets can print out their own boarding documents and request baggage tags (baggage tags available at Ticket Counter kiosks only). (Photo courtesy of Southwest Airlines Co.)

Kiosk Photos