Self-Service Kiosk

• Who is eligible to check in and print a boarding pass on a self-service kiosk?
• How do I check in and print a boarding pass on a kiosk?
• What do I need to have in order to get a boarding pass?
• If there are several people traveling together, do we have to check in the same way and at the same time?
• Where are self-service kiosks located?
• What activities can I complete on a kiosk?

Who is eligible to check in and print a boarding pass on a self-service kiosk?

A majority of Customers are eligible to use a self-service kiosk; however, Customers with the following types of reservations are NOT eligible and must check in at the airport ticket counter:

• Unaccompanied Minors
• Customers traveling with pets
• Customers traveling on age-qualifying fares (Infant, Child, Youth, and Senior Fares) that have NOT already been age-verified
• Customers traveling on a Military Fare
• Customers traveling with paper tickets

How do I check in and print a boarding pass on a kiosk?

Use any of the following ways to access your reservation:

• Enter your confirmation number (six character alpha-numeric code)
• Enter your Rapid Rewards number
• Swipe your Rapid Rewards A-List Membership Card
• Swipe a major credit card with your name on it

Once your retrieve your reservation, follow the steps on the screen to obtain a boarding pass, upgrade to Business Select, check luggage, change your flight, or add yourself to the standby list.

Note: When using the Rapid Rewards membership card or account number, the name in your reservation MUST match the name on your Rapid Rewards account and membership card in order to quickly process your reservation at the kiosk. You may update the name on your account by contacting Rapid Rewards Customer Service to have a new card issued.

What do I need to have in order to get a boarding pass?

You must have the confirmation number (six character alpha-numeric code) and first and last name(s) of the Customer(s) on the reservation in order to check in and receive a boarding pass.

If there are several people traveling together, do we have to check in the same way and at the same time?

No. Customers within a multi-passenger reservation may check in together or may check in individually at whichever location (online, kiosk, ticket counter, mobile device, etc.) is convenient for each particular Customer.

Where are self-service kiosks located?

Kiosks are located at Southwest Airlines ticket counters and in the main lobby area (before the security checkpoint) of select airports. For kiosk photos click here.

What activities can I complete on a kiosk?

You can perform a variety of pre-flight tasks at the self-service kiosk:

• Print your boarding pass
• Add a Rapid Rewards number to a reservation
• Upgrade to a Business Select Fare
• Change your flight
• Add your name to the standby list
• Check luggage*
• Print an itinerary receipt

*Only kiosks located at the ticket counter can be used to check luggage. Bag tags cannot be issued from the kiosks in the lobby area.