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EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
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Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.
EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Stay in control of stored payment methods. Keep company payment information secure with the SWABIZ® Ghost Card.
Change icon Be the boss of your budget. View unused and unexpired travel funds connected to your SWABIZ® account with the Travel Funds Report for efficient budget management.
people icon
Make your budget a breeze. View available travel funds connected to your SWABIZ® account for easier travel budget management.
Reporting icon Stay in touch with travelers during their trip. The Traveler Tracking report organizes day-of-travel contact information to help manage your duty of care responsibilities.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

Manage Travelers

people icon Stay up to speed with your travelers. Opt in to receive a copy of your travelers' confirmation receipts for initial bookings, modifications, and cancellations of reservations.
Group A icon Go abroad with SWABIZ®. Keep it simple by booking your international travel and managing your reservations all in one place.
people icon Keeping you informed is our business. Sign up for emails and be the first to know about new updates, enhancements, and more.
Change icon Change is inevitable. Fees are not. Your travelers shouldn't have to pay a fee for a rescheduled meeting. At Southwest®, they don't.* * Fare difference may apply.

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EarlyBird Check-In® Never tried it? It's automatic check-in 36 hours before your flight for a better boarding position. Get it now
suitcase icon Rescheduled meetings shouldn't cost you. Change your flight for free. Any day, any time.
Group A icon Schedule changes? Meet same-day standby.* Be first in line for the next flight out when your plans change with Business Select® or Anytime fares. * Same-day standby travel between the same city pairs and on the same calendar day as the original scheduled flight are permitted when seats are not available to make same-day confirmed changes. Applicable taxes and fees apply when choosing to standby from a nonstop flight to a direct or connecting flight. Your original boarding position is not guaranteed.
Umbrella icon
Earn points for play. Use the Rapid Rewards points you earn from business travel for your next getaway.
Start earning Rapid Rewards®
  •  Earn unlimited points
  •  No blackout dates
  •  Your points don't expire*

*Points don't expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply and can be found at Southwest.com/rrterms.

About Southwest

The mission of Southwest Airlines
is dedication to the highest quality of customer service delivered with a sense of warmth, friendliness, individual pride, and company spirit.

"Our people are our single greatest strength and most enduring longterm competitive advantage."

Gary Kelly, CEO Southwest Airlines

Our Purpose

To connect People to what's important in their lives through friendly, reliable, and low-cost air travel.

Southwest Airlines Purpose Video

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Gary's Greeting

A Legacy of Love

In 1967, Herb Kelleher and Rollin King developed the initial Southwest Airlines® concept in a hotel bar in San Antonio. Their original business plan consisted of a triangle drawn on a cocktail napkin— three lines connecting Dallas, Houston, and San Antonio.

Read more

southwest mission

The Mission of Southwest Airlines

The mission of Southwest Airlines is dedication to the highest quality of Customer Service delivered with a sense of warmth, friendliness, individual pride, and Company Spirit.

To Our Employees

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

January 1988

History

We Weren't Just Airborne Yesterday - Time flies when you're having fun!

More than 46 years ago, Rollin King and Herb Kelleher got together and decided to start a different kind of airline. They began with one simple notion: If you get your passengers to their destinations when they want to get there, on time, at the lowest possible fares, and make darn sure they have a good time doing it, people will fly your airline. And you know what? They were right.

View Southwest Timeline

What's New

Your Source for the Southwest Scoop

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Stay up to date with what's happening at Southwest. Subscribe to our news and promotions email, In A Nutshell, and we'll keep you in the loop on:

  • New city and route announcements
  • Hot new product offerings
  • Our latest promotions, events, contests, and much more!

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What's LUV?

What's LUV?

Southwest has been in LUV with our Customers from the very beginning. Therefore, it's fitting that we began service to San Antonio and Houston from Love Field in Dallas on June 18, 1971. As our Company and Customers grew, our LUV grew too! With the prettiest Flight Attendants serving "Love Bites" on our planes, and determined Employees issuing tickets from our "Love Machines," we changed the face of the airline industry throughout the 1970s. Then in 1977, our stock was listed on the New York Stock Exchange under the ticker symbol "LUV." Over the ensuing years, our LUV has spread from coast to coast and border to border thanks to our hardworking Employees and their LUV for Customer Service.

Our Commitments

We don't take our commitments lightly. We are dedicated to doing the right thing, we take great strides to ensure your safety, and fostering trusting relationships between our Employees, our Customer, our Suppliers, and our Planet.

Southwest Contract Of Carriage (English)

Southwest Contract Of Carriage (Spanish)

Southwest Customer Service Commitment (English)

Southwest Customer Service Commitment (Spanish)

Southwest Tarmac Delay Contingency Plan (English)

Southwest Tarmac Delay Contingency Plan (Spanish)

Safety Commitment

Environmental Commitments

Supplier Diversity Program

For earlier versions of the Contract of Carriage, please contact us and specify the effective date you would like to receive.

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