Travel Advisory

Florida Panhandle Infrastructure

In the aftermath of Hurricane Michael, we are working to resume full service at Panama City (ECP).  As conditions improve across the area, some of our service may be disrupted. Flexible accommodations are available for the following cities:

Tuesday, October 9 - Sunday, October 21

  • Pensacola (PNS)

Tuesday, October 9 - Sunday, October 28

  • Panama City (ECP)

Customers who are holding reservations to/from/through the cities listed above on the corresponding dates, may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

Due to the impact from Hurricane Michael, and to provide our Customers additional flexibility, ticketed Passengers traveling to/from Panama City (ECP) may change their origin or destination to Pensacola (PNS) without paying any additional charge, if their original dates of travel are between Tuesday, October 9, through Sunday, October 28:

Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device.

Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative.

Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.

If you are calling Southwest Airlines from one of our international cities, please reach us at:

Aruba: 011-297-588-2900

Bahamas: 1-855-202-3403 (English)

Bahamas: 1-855-202-3402 (Spanish)

Belize: 0-800-007-8684

Costa Rica: 0800-012-1916

Dominican Republic: 1-800-751-9039 (English)

Dominican Republic: 1-800-751-9038 (Spanish)

Grand Cayman: 1-844-670-7914 (English)

Grand Cayman: 1-844-670-7990 (Spanish)

Jamaica: 1-800-425-8130 (English)

Jamaica: 1-800-425-8089 (Spanish)

Mexico: 01-800-083-1179 (English)

Mexico: 01-800-083-1178 (Spanish)

Additionally, Customers holding reservations for a flight that is cancelled may request a refund for an unused ticket/travel itinerary.

For specific flight information, please check flight status information.

Pet Travel

From Tuesday, October 9, through Sunday, October 28, we will waive the $95 pet fare for Customers traveling with small vaccinated domestic dogs or cats to/from the following cities:

  • Panama City (ECP)
  • Pensacola (PNS) 

All pet travel is subject to our Pet Policies. All pets must remain in an appropriate carrier at all times, and Customers presenting a pet for travel must check in at the airport ticket counter.