Travel Advisory

737 MAX 8 Aircraft Update

Flexible Accommodation Options Available Through Sunday, March 31

On March 13, 2019, Southwest Airlines immediately complied with the FAA requirement for all U.S. airlines to ground the Boeing 737 MAX 8. The Safety of our Customers and Employees is our uncompromising priority.   

While we do not have a definitive timetable for returning the 737 MAX 8 to service at this time, we are in communication with Boeing and the FAA and will not resume 737 MAX 8 operations until authorized by the FAA. Southwest operates a fleet of more than 750 Boeing 737s, and the 34 737 MAX 8 aircraft account for less than five (5) percent of our daily flights.

Southwest apologizes for the inconvenience as we work to reaccommodate (or refund) our Customers who are impacted by the grounding.

Currently, we are offering flexible accommodations through Sunday, March 31. Due to high call volumes and extended hold times, we strongly encourage Customers to first check flight status at southwest.com. Customers who are holding reservations may rebook in the original class of service or travel standby (within 14 days of their original date of travel between the original city-pairs and in accordance with our accommodation procedures) without paying any additional charge.

A Message from our Chairman and CEO, Gary Kelly regarding the 737 MAX aircraft

For answers to some of the most frequently asked questions about the Boeing 737 MAX 8

 

Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device.

Customers who did not purchase a ticket via Southwest.com can call 1-800-435-9792 to speak with a Customer Representative.

Customers in the U.S. scheduled to travel internationally must call 1-800-435-9792 to speak with a Customer Representative for assistance with rebooking.

If you are calling Southwest Airlines from one of our international cities, please reach us at:

Aruba: 011-297-588-2900

Bahamas: 1-855-202-3403 (English)

Bahamas: 1-855-202-3402 (Spanish)

Belize: 0-800-007-8684

Costa Rica: 0800-012-1916

Dominican Republic: 1-800-751-9039 (English)

Dominican Republic: 1-800-751-9038 (Spanish)

Grand Cayman: 1-844-670-7914 (English)

Grand Cayman: 1-844-670-7990 (Spanish)

Jamaica: 1-800-425-8130 (English)

Jamaica: 1-800-425-8089 (Spanish)

Mexico: 01-800-083-1179 (English)

Mexico: 01-800-083-1178 (Spanish)

Additionally, Customers holding reservations for a flight that is cancelled may request a refund for an unused ticket/travel itinerary.

For specific flight information, please check flight status information.