When you travel with Southwest, we have your well-being in mind. In response to the COVID-19 pandemic, we've made changes to our operations and procedures to better support the well-being and comfort of our Employees and Customers – and we’ll continue to evaluate our policies and procedures as we learn more.
COVID-19 Travel information (entry requirements, travel restrictions, and cancelling your flight)
The Southwest Promise (cleanliness and social distancing)
If you cancel a flight with a nonrefundable fare, you'll receive flight credits (think of it like store credit!). You can track your flight credits by logging into your Rapid Rewards® account, and/or search for unused flight credits, or via the Southwest app.
When you're ready to use them, you can apply flight credits toward a new flight on Southwest.com or through our app using the original confirmation number from your modified or canceled flight(s).
How to use flight credits
Learn more about refunds
Learn more about flight credits
We understand plans change. We never charges fees to change or cancel your flights.
More information on how to change or cancel your flight
Good news - your first two bags fly free on Southwest (weight and size restrictions apply).
Checked baggage FAQ
Carryon baggage FAQ
Special luggage FAQ
What to expect at the airport
Discover other help topics and policies with search.