Our Customers mean everything to us. We like to think of ourselves as a Customer Service company that happens to fly airplanes. From booking your trip to the moment you deplane, it’s our mission to make your travel experience a great one.
With an extensive network, we serve more than 100 destinations throughout the United States, Mexico, and the Caribbean. Combined, we operate more than 3,800 flights a day including more than 500 roundtrip markets.
We do things differently here at Southwest. So much so that we had to invent a word to describe it, Transfarency! It means that we’re all about being open and honest with our Customers and making sure pesky fees stay away from our low fares.
In today’s fast-paced world, things can change in a moment’s notice. We continue to offer maximum flexibility if you need to modify your travel plans, by not charging change fees. If you need to change an upcoming flight itinerary, you’ll only pay the cost in fare difference and will never incur a separate change fee. Fees don’t fly with us!
Prepare to earn reward flights faster and easier than ever before. With unlimited reward seats, no blackout dates, and points that don’t expirePoints don’t expire as long as you have flight-earning or partner-earning activity at least once every 24 months. All Rapid Rewards rules and regulations apply., you’ll be planning your next getaway in no time.