| Q: | How many credits does it take to earn a Rapid Rewards Award? | ||||||||||||||||||||||||||||||
| A: | After your 16th credit within 24 consecutive months is posted, an Award will be automatically deposited in your account. You will be notified either via e-mail (through your Account E-mail Address) or by U.S. mail (which can take 14-21 days) that an Award is in your account and is available to use. You can also check your balance and Award status yourself through MySouthwest® at southwest.com, a password-protected area of our web site. Request a password now! | ||||||||||||||||||||||||||||||
| Q: | If I am unable to use my Award within 12 months, is it possible to have my Award reissued? | ||||||||||||||||||||||||||||||
| A: | Yes, an Award may be reissued for a $50 fee. We will only consider reissuing Awards that have been expired less than 24 months. Members can request an Award reissue and pay for the fee(s) by credit card:
Awards that are reissued through these channels will be processed immediately. So once the request is processed, the new Award will be available for use. All reissued Standard Awards will be reissued as Standard Awards, and Freedom Awards will be reissued as Freedom Awards. Reissued Awards will be valid for 12 months from the date of reissue. Only requests from the original Member who earned the Award will be considered. Credit cards are the only form of payment that will be accepted for Award reissues. Cash, checks, money orders, Ticketless Travel Funds, Southwest LUV Vouchers, and southwestgiftcard® will not be accepted. |
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| Q: | How do I make a reservation using my Rapid Rewards Award? | ||||||||||||||||||||||||||||||
| A: | You may make a reservation using an Award on southwest.com. From the Reservations screen, simply choose Rapid Rewards Awards as your booking option and follow the easy online instructions. You will need your account number and password. You may also call our Reservations line at (800) 248-4377 and advise the Reservations Sales Agent that you will be using an Award for your travel. You will be asked for your account number as well as several verification questions designed to protect your account and Awards. All Awards are subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip, which must be paid at the time of reservation. Rapid Rewards Awards will be subject to seat restrictions, and seats will not be available for Award travel on all flights on all days. It may be particularly difficult to secure a seat when trying to make reservations around holiday periods such as Thanksgiving, Christmas, New Year’s, President’s Day, some weekends during Spring Break, Memorial Day, July 4th, and Labor Day to popular destinations. Rapid Rewards Awards with blackout dates will only be issued on a promotional basis after February 10, 2006. These Awards have no seat restrictions on Southwest Airlines-operated flights, but are subject to limited blackout dates, so please refer to the dates below before planning travel using this type of Award.
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| Q: | How do I give away my Award to another person? | ||||||||||||||||||||||||||||||
| A: | The Rapid Rewards Member who received the Award will need to make the reservation for the person traveling. Simply get the destination, travel dates, and flight times from the person who will be using your Award and visit southwest.com (password required) or call Reservations to book the Award travel. Award travel is subject to the government-imposed September 11th Security Fee of up to $10 per roundtrip, which must be paid with a credit card. | ||||||||||||||||||||||||||||||
| Q: | How will I be notified when I receive an Award? | ||||||||||||||||||||||||||||||
| A: | Once you receive 16 credits within 24 consecutive months, you will receive notification via e-mail (requires an account e-mail address) or the USPS (which can take 14-21 days) that an Award has been deposited in your account. You can also check your account online via MySouthwest® at southwest.com if you have a password. Once the Award is deposited in your account, it is available for use. | ||||||||||||||||||||||||||||||
| Q: | Can I deposit my Award in another person’s account? | ||||||||||||||||||||||||||||||
| A: | No, but because Awards are fully transferable (meaning you can give your travel benefits to family members and friends), you may make a reservation for another person using one of your Awards. | ||||||||||||||||||||||||||||||
| Q: | If I am traveling on an Award, do I need to bring anything to the airport on the day of travel? | ||||||||||||||||||||||||||||||
| A: | If you are traveling on an Award and will be checking luggage, you can start checking in online at southwest.com beginning 24 hours prior to your scheduled departure, and you will need to present a government-issued picture ID upon checking your luggage for your flight at the Ticket Counter or Skycap Podium. Reservations are required prior to arriving at the airport on the day of travel. If you are not checking luggage, you can check in online at southwest.com or at an E-Ticket Check-In kiosk in the airport and then proceed through security to the gate. |
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| Q: | If I make my reservation using an Award and have to cancel my flight, how long will it take to get the Ticketless Award re-deposited in my account? | ||||||||||||||||||||||||||||||
| A: | If you cancel your Award reservation before the flight, the Award will be immediately re-deposited in your account. If you do not cancel the Award reservation, the unused Award will be re-deposited in your account within three to four days. | ||||||||||||||||||||||||||||||
| Q: | If I transfer my Award and the traveler misses the flight, what happens? | ||||||||||||||||||||||||||||||
| A: | The Award will automatically be re-deposited in your account within three to four business days. If the reservation needs to be re-booked, the Member will be required to do so. As long as the traveler changes the flight before it departs, the Award will remain in his/her name. | ||||||||||||||||||||||||||||||
| Q: | How do I enroll in Rapid Rewards? |
| A: | The easiest way to enroll in Rapid Rewards is through the Rapid Rewards section of southwest.com. Simply scroll to the top of this page and click on "How to Enroll" on the left margin. Quick and easy screens will walk you through the enrollment process. Once you complete enrollment, your account number will appear on the screen. Print this screen or write down your account number to start using it to receive credits for flights and Partner use. It's that simple! |
| Q: | If I enroll at southwest.com, how do I start receiving credit for flying and using Rapid Rewards Preferred Partners? |
| A: | To receive credit for flights you complete, enter your account number when you book a reservation, or provide it at the airport when you check in for the flight. To receive credit for using a Preferred Partner, provide your account number at the car rental counter, hotel front desk, or when you sign up to be part of the Partners program. |
| Q: | If I choose not to enroll at southwest.com, how else can I enroll in Rapid Rewards? |
| A: | You can enroll in Rapid Rewards by calling Southwest Airlines Reservations at 1-800-248-4377. |
| Q: | When can I start earning Rapid Rewards credit? |
| A: | If you enroll at southwest.com or through Reservations, you will receive an account number instantly, and you can start receiving credit right away! |
| Q: | What is the Southwest Rapid Rewards Mobile Enrollment program? |
| A: | It is a program that gives Customers the opportunity to enroll in the Rapid Rewards program by sending a text-message to the Southwest Airlines shortcode RAPID (72743). |
| Q: | Will I incur text charges? |
| A: | Message costs for inbound and outbound messages are billed at standard messaging rates. Standard rates and other charges may apply. Cost of carrier text messages applies. |
| Q: | Where can I go for service/help information? |
| A: | Text "HELP" to 72743, or e-mail reply@text.southwest.com. |
| Q: | How do I opt out of the program? |
| A: | Text "STOP" to 72743. |
| Q: | How often will I receive messages? |
| A: | All messages are sent in response to the user’s action. |
| Q: | Which carriers support the Southwest Rapid Rewards Mobile Enrollment program? |
| A: | Carriers that support the program include AT&T, T-Mobile, Sprint, Nextel, Boost, Verizon Wireless, Cellular One, Alltel, Virgin Mobile, Cellular South, Cellcom, nTelos, Cincinnati Bell and US Cellular. |
| Q: | Where can I access my Rapid Rewards account? |
| A: |
Rapid Rewards Members can access their account status 24-hours a day by logging into MySouthwest® at southwest.com. Simply enter your account number and password to view your account, book Award and Companion travel or set your personal preferences! Members can also access the Rapid Rewards automated voice response system by calling (800) 445-5764 or contact Reservations at 1-800-248-4377 for general account information. |
| Q: | How can I get a password or request another one if I forgot my password? |
| A: | You can set a password instantly on southwest.com, or if you do not have enough information in your account to set a password instantly, it will arrive via the USPS in 7 to 10 business days. Or you can contact Reservations at (800) 248-4377 to have one mailed. |
| Q: | What should I do if a Southwest Airlines flight credit is missing from my Rapid Rewards account summary? |
| A: | You may request past flight credit through the MySouthwest section of southwest.com (password required). After logging into your MySouthwest account:
Once your request is submitted, past flight credit will be processed instantly as long as your travel meets the requirements to receive Rapid Rewards credit. Travel completed more than 24 months ago will not be accepted for credit. |
| Q: | What should I do if a car rental credit is missing from my Rapid Rewards summary? |
| A: | Please allow six weeks for car rental credits to appear in your Rapid Rewards account. If your rental credit has not posted after allotting the proper time, please contact the following for assistance: |
| Q: | What should I do if a hotel credit is missing from my Rapid Rewards summary? |
| A: | Please allow six weeks for hotels credits to post to your account. If a hotel credit has not posted to your account within 60 days, please contact the following for assistance: Best Western Customer Service: (800) 237-8483 |
| Q: | What do I do if a Rapid Rewards Visa credit is missing from my Rapid Rewards summary? |
| A: | Please allow 14 days from the closing date of your Rapid Rewards Visa statement for your credit(s) to appear in your Rapid Rewards account. If your credit(s) have not posted after allotting the proper time, please contact Chase, the issuer of the Rapid Rewards Visa, by dialing toll free (800) 792-0001. Please note, Rapid Rewards does not have access to your Rapid Rewards Visa account information and Chase does not have access to your Rapid Rewards account information. |
| Q: | What should I do if an American Express or Diners Club credit is missing from my Rapid Rewards summary? |
| A: | Please allow ten business days for the transfer of American Express Membership Rewards or Diners Club Club Rewards to appear in your Rapid Rewards account. If this transfer is generating an Award, please allow a total of three weeks for the Award to be deposited in your account and for the notification to arrive. If a transfer request has not posted after allotting the proper time, please contact the appropriate program for assistance. Please note, Rapid Rewards does not have access to your American Express or Diners Club account information and neither American Express nor Diners Club have access to your Rapid Rewards account. American Express Membership Rewards: (800) 297-3276 Diners Club Club Rewards: (800) 234-4034 |
| Q: | What do I do if a Rapid Rewards Dining credit is missing from my Rapid Rewards summary? |
| A: | When you have completed a dining transaction that qualifies you for your quarter credit (total program spending of $25 for the New Member Bonus and $100 thereafter) in most instances it will appear in your Rapid Rewards account within 10 days of the dining activity. In some special cases however it can take four to six weeks to post to your account. If your credit(s) have not posted after allowing the proper time, please contact Rapid Rewards Dining Member Services by dialing toll free (800) 771-7579 (9 a.m. to 10 p.m. ET, Monday – Friday). They have full access to your dining activity and will be able to assist you with resolving most issues. You will be asked for specific information about your recent dining activity, so have that information available. Please note, Rapid Rewards does not have access to all of your dining activity and Rapid Rewards Dining does not have access to your full Rapid Rewards account information. |
| Q: | What if I forget to provide my account number at the time of my Southwest Airlines reservation or travel? |
| A: | You may enter your account number when making your reservation to receive credit when your flight is completed. If you do not enter your account number prior to arriving at the airport, the Southwest Airlines Customer Service Agent will accept your account number at the time of checkin in any form (i.e. written on paper, memorized, etc.) If you are unable to provide your account number before your flight, you may request past flight credit through the MySouthwest section of southwest.com (password required). After logging into your MySouthwest account:
Once your request is submitted, past flight credit will be processed instantly as long as your travel meets the requirements to receive Rapid Rewards credit. Travel completed more than 24 months ago will not be accepted for credit. |
| Q: | What if my membership card was lost or stolen? Do I need a membership card? |
| A: | If you know your account number, simply provide it when making a reservation to receive credit. If you do not know it, you may call Customer Service at (800) 248-4377. For your security, the Agent will ask you to provide information within the account which can be verified. The Agent will then be able to provide you with your account number so that you may enter it when making a reservation in the future. You can also login to your account through MySouthwest® at southwest.com and print off a new membership card. |
| Q: | What should I do if my membership card is expired? |
| A: | Though your card may have an expiration date printed on the front, Rapid Rewards membership cards no longer expire, so you don’t need to do anything! You can still use the card to receive credit or simply provide your account number to receive credit when flying or using a Rapid Rewards Preferred Partner. |
| Q: | If I buy a ticket for another Customer, can I receive the Rapid Rewards credit? |
| A: | No. The Rapid Rewards program was designed to reward our flyers for the actual flights they take, regardless of who purchased the tickets. Therefore, Rapid Rewards credit is only given to the Customer who actually travels. |
| Q: | Can I combine my credits with another Rapid Rewards Member? |
| A: | No. Membership in the Rapid Rewards program is for individual travelers only. Individuals must enroll separately and may not pool or combine credits with other Members. Corporations and other entities may not be enrolled as Members. |
| Q: | Who are the Rapid Rewards Partners from whom I can get credit? |
| A: | Rapid Rewards has formed partnerships that enable our Members to receive credits. You may receive Rapid Rewards credit through: |
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| Q: | Can I get Rapid Rewards credit when I travel on a Southwest Airlines Vacation? |
| A: | Yes. Show your Rapid Rewards card or give the Customer Service Agent your account number when you check in for your flight at the airport to receive credit. After travel you can also request via MySouthwest account, over the phone or at the airport. |
| Q: | What is the address and phone number for Rapid Rewards? |
| A: | Southwest Airlines Rapid Rewards P.O. Box 36657 Dallas, Texas 75235 (800) 445-5764 for Rapid Rewards Customer Service (800) 248-4377 for Reservations |
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| Q: | What is the Rapid Rewards DiningTM program? |
| A: | The Rapid Rewards DiningTM program allows members to earn Rapid Rewards® credits at thousands of participating restaurants, bars and clubs. It's an easy-to-use program that's totally discreet and members can earn credits coast-to-coast when they visit participating restaurants, bars and clubs. |
| Q: | How do I enroll? |
| A: | Enroll online by completing our secure enrollment form. The form includes setting up a Rapid Rewards DiningTM Login ID and Password so that you'll be able to log in to our web site and begin earning Rapid Rewards credits. If you prefer, you can also enroll over the phone by calling Rapid Rewards DiningTM Member Services at (800) 771-7579. Only when you log in with your Rapid Rewards DiningTM Login ID and Password will you be able to view recent transactions, your dining balance and gain access to our full list of participating restaurants, bars and clubs. By providing us with your e-mail address and marketing permission, you will be eligible to earn Rapid Rewards credits. If you do not provide us with an e-mail address and marketing permission, you will not be allowed to become a member of the Rapid Rewards DiningTM program. |
| Q: | What information do I need to provide when I enroll? |
| A: | When you enroll by phone or online, you need to provide your name, address, e-mail address, contact phone number, Rapid Rewards Account Number and a credit or debit card number. To complete enrollment online, you must set up your account, which includes creating a Rapid Rewards DiningTM Login ID and Password. Members enrolling must provide a valid, deliverable e-mail address and acknowledge that they will receive information by e-mail regarding the Rapid Rewards DiningTM program in order to be eligible to earn credits. (Members are allowed to opt-out of telephone contact by calling member services.) |
| Q: | Why do I have to register a credit/debit card with the Rapid Rewards DiningTM program? |
| A: | Our goal with the Rapid Rewards DiningTM program is to provide members with an easy-to-use rewards program that is totally discreet. We have special processing technology that tracks the use of credit and debit cards registered with us when they're used at participating restaurants, bars and clubs. We can then track members' spending and, when the total dining transactions equal $100 automatically deposit credits into the designated Rapid Rewards account. This way there are no ID cards to present or coupons to clip, so no one in the restaurant, bar or club will know about you earning credits. Please note that the Rapid Rewards DiningTM program will never charge your credit/debit card without your permission. |
| Q: | How do I register additional credit/debit cards? |
| A: | You can add or change credit and debit cards and update any of your other personal membership information by visiting your "My Account Center" located on the web site. You can register up to 5 credit/debit cards in total. |
| Q: | Why do I need to create a Login ID and Password? |
| A: | Creating a Rapid Rewards DiningTM Login ID and Password allows you to log in to our web site. You must be logged in to see details about when you can earn Rapid Rewards credits at our participating restaurants, bars and clubs. When you log in, you can also access your personalized and secure "My Account Center" to do the following:
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| Q: | When I join, am I automatically eligible to begin earning Rapid Rewards credits for dining? |
| A: | Yes. Completing one easy online enrollment form, which provides us with your e-mail address and marketing permission, will entitle you to begin earning in the Rapid Rewards DiningTM program when you visit participating restaurants, bars and clubs. |
| Q: | Can I choose to stop receiving e-mails from the Rapid Rewards DiningTM Program? |
| A: | Yes, you can unsubscribe or 'opt-out' of receiving e-mails at any time by visiting the Profile & Subscription Center. If you do so, however, your dining transactions will no longer be applied toward earning Rapid Rewards credits. Maintaining a valid, deliverable e-mail address and remaining opted in to receiving e-mails is required to earn credits. |
| Q: | What happens to my dining balance if I choose to stop receiving e-mails from the Rapid Rewards DiningTM Program? |
| A: | If you opt-out of receiving promotional e-mails, your accumulated dining balance will be maintained for 365 days from the date of your last qualifying dining transaction. You may continue adding to your dining balance if you elect to opt back in to receive e-mails and complete a qualified dining transaction in the specified 365 day period. If you do not opt back in to receive e-mails and/or it has been 365 days since your last qualifying dining transaction, your dining balance will be reduced to $0. |
| Q: | Why did I stop earning Rapid Rewards credits? |
| A: | You are required to maintain a valid e-mail address and remain opted in to receive e-mails in order to earn credits at participating restaurants, clubs and bars. If your e-mail becomes undeliverable or you opt out of receiving e-mails then you will no longer earn Rapid Rewards credits. To check your e-mail address in your Profile or your current Subscription status, visit the Profile & Subscription Center. |
| Q: | How does my dining activity get tracked? |
| A: | When you pay your bill at a participating restaurant, bar and club using a credit/debit card you've registered with us, we track your total transaction amount and apply that towards earning your next credit. Once the total amount of the qualifying dining transactions paid with any/all of your registered card reaches $100, we automatically deposit a quarter (0.25) of a credit into your Rapid Rewards account. |
| Q: | How much time do I have to accumulate the $100 in qualified dining transactions required to receive a quarter (0.25) credit? |
| A: | Each transaction for a qualified visit is immediately applied towards the $100 in total dining transactions required to automatically receive a quarter (0.25) of a credit. Transactions expire 365 days after the date processed, so your accumulated dining balance will be reduced by that transaction amount if you have not yet reached the required $100 in total dining purchases. |
| Q: | How do I earn my New Member Bonus credit? |
| A: | To earn your first quarter (0.25) credit, you must spend a total of $25 at participating restaurants, bars and clubs and use a credit/debit card you have registered with us. The required $25 in qualifying transactions must be reached within 12 months from your enrollment date. You'll also be required to meet all other membership requirements. |
| Q: | How do my earned credits get deposited into my Rapid Rewards account? |
| A: | Rapid Rewards DiningTM tracks your spending and any credit you earn is automatically deposited into the Rapid Rewards account specified in your profile. |
| Q: | When can I expect an earned credit to be deposited into my Rapid Rewards account? |
| A: | When the total of your qualified dining transactions reaches the required $100 threshold, please allow up to 30 days for the quarter (0.25) credit to be deposited into your Rapid Rewards account. |
| Q: | Do I need to let the restaurant know I'm a member of the Rapid Rewards DiningTM program? |
| A: | No. The Rapid Rewards DiningTM program is a totally discreet way to earn credits, with the following features:
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| Q: | Is rapidrewardsdining.com a secure web site? |
| A: | Yes. When you register your credit/debit card or access your account information, you are accessing our secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Additionally, all of the customer data we collect is protected against unauthorized access. |
| Q: | The Search function does not seem to be working. Does the site require a special browser or plug-in? |
| A: | The Rapid Rewards DiningTM program uses JavaScript software to quickly display search results. JavaScript is designed to work with most current browsers. You may have configured your browser, popup blocker or anti-virus software to block JavaScript. Consult the help section of your browser for instructions on how to enable JavaScript. |
| Q: | How do I access the Rapid Rewards DiningTM web site to monitor the credits I've earned through the program, view recent transactions and view the most up-to-date listings of participating restaurants? |
| A: | Just log in to access the web site. All your past dining transactions can be viewed in your "My Account Center" when you log in with your Rapid Rewards DiningTM Login ID and Password. |
| Q: | How do I know if I've opted in to receive e-mails? |
| A: | Login to your Profile and Subscription Center and check to see that the checkbox in the lower left-hand corner of the E-mail Subscription section is unchecked. If it is not, validate your e-mail address, uncheck the box and click Update. |
| Q: | What type of e-mails will I be receiving and how often will they come? |
| A: | Approximately once a week you will receive promotional e-mails from Rapid Rewards DiningTM that confirm your status in the program, inform you of member favorite restaurants and notify you of restaurants that have entered or left the program. You may also receive administrative e-mails, such as confirmations of your recent dining transactions. |
| Q: | How do I ensure delivery of Rapid Rewards DiningTM e-mails? |
| A: | Make sure you've provided a working, deliverable e-mail address in your Profile and Subscription Center, and verify that the checkbox in the E-mail Subscription section is unchecked. This is required to earn Rapid Rewards credits. Also, to ensure delivery of our messages to your inbox, you can add our address (rapidrewards@rewardsnetwork.com) to your Address Book or Safe Senders List. Finally, make sure your inbox isn't full and is capable of receiving new messages. |
| Q: | How do I change my e-mail subscription status? |
| A: | You can opt-in and opt-out of promotional e-mail communication by visiting your Profile and Subscription Center. In the E-mail Subscription section, you can click on the checkbox to opt-out of promotional e-mails, or unclick it to opt-in. After making your choice, simply click on the "Update" button. You will then receive a confirmation e-mail from us letting you know that your account information has been updated. Please note that you can quickly get to your Profile and Subscription Center by clicking on the "unsubscribe" or "modify your e-mail profile" link at the bottom of our e-mails. Remember that maintaining a valid, deliverable e-mail address and remaining opted in to receiving e-mails is required to earn credits. If you choose to unsubscribe, your dining transactions will no longer be applied to earning Rapid Rewards credits. Keep in mind, that you may occasionally receive administrative e-mails about your account even after you have opted out. |
| Q: | Will I still receive e-mails if I opt-out? |
| A: | If you opt-out of promotional e-mails, Rapid Rewards DiningTM may still send you e-mails which are administrative in nature. Administrative e-mails include service related announcements that tell you about updates to our Privacy Policy, Terms and Conditions, changes to our Program and other administrative information we feel Members should know. |
| Q: | I opted-out from receiving promotional e-mails. Why am I still receiving them? |
| A: | Please note that our systems require time to update, so it may take up to 10 days before your account fully reflects your opt-out preference. |
| Q: | What happens if my e-mail address becomes undeliverable? |
| A: | If after multiple attempts over many days we are unable to deliver e-mails to you, we will mark your e-mail address as undeliverable. At that point, you will need to provide us a new, valid e-mail address if you want to receive e-mails and have your dining transactions continue to qualify towards earning Rapid Rewards credits. |
| Q: | What happens if I mark or report a Rapid Rewards DiningTM e-mail as SPAM? |
| A: | If you mark a Rapid Rewards DiningTM e-mail as SPAM, we will no longer send any e-mails to your e-mail address and your dining transactions will no longer qualify towards earning Rapid Rewards Credits. |
| Q: | What do I do if I marked an e-mail as SPAM accidentally? |
| A: | Once you have marked a Rapid Rewards DiningTM e-mail as SPAM, the only way to change your e-mail status and once again become an “Active Member” is to provide us with a new e-mail address and opt-in to receive e-mail communications at that new e-mail address. |
| Q: | How can I choose between receiving HTML or Text-only e-mails? |
| A: | To choose between HTML and Text-only e-mails, simply go to your Profile and Subscription Center and modify your e-mail format preference. |
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| Q: | How many restaurants, bars and clubs participate in the Rapid Rewards DiningTM program? |
| A: | Thousands of restaurants, bars and clubs located throughout the U.S. and Canada participate in the Rapid Rewards DiningTM program, and we're constantly adding new locations to the program. That's why it's important to check our web site regularly and log in to see what's new near your home, office or any travel destination. To locate participating restaurants, bars and clubs in a specific locale, simply use our online Location Search. |
| Q: | Do participating restaurants offer members a full range of cuisine choices? |
| A: | Yes. The Rapid Rewards DiningTM program offers dozens of cuisine categories. Cuisine categories are listed alphabetically and the Search Results can be sorted to include only specific cuisines of interest to you for your upcoming plans. There's even a separate category for Bars & Clubs. When searching for locations where you can earn credits, just select your cuisine of choice, including Bars & Clubs, to find a location in the area that meets your needs. |
| Q: | What kind of establishments are included in the Bars & Clubs category? |
| A: | Establishments in this category include everything from trendy martini and wine bars to music, comedy and late-night dance clubs. We are always adding new bars and clubs to the program, so check back often to see what's new both in your area and in other cities from coast to coast. |
| Q: | How do I earn Rapid Rewards® credits at restaurants, bars and clubs? |
| A: | Follow these steps and you will automatically begin earning towards your next Rapid Rewards credit:
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| Q: | Why do some establishments only allow you to earn on certain days? |
| A: | Some participating establishments choose to allow you to earn every day they are open, while others choose to allow earning only on certain days of the week. As well, some limit the number of visits for which you can earn a benefit in any given month. The web site lists when you can earn at each participating restaurant. You need to log in with your Rapid Rewards DiningTM Login ID and Password to see when you can earn at each participating restaurant. |
| Q: | Is there a limit on the amount I can earn at participating restaurants, bars and clubs? |
| A: | There may be a limit on what you can earn at a participating restaurant, bar or club each month. Log in to the web site before you visit a specific establishment to see whether there is a limit on what you can earn there. |
| Q: | Can I still earn Rapid Rewards® credits if I'm using a coupon? |
| A: | You are not allowed to earn towards a Rapid Rewards credit when using coupons, other dining programs, discount cards or restaurant promotions. Additionally, credits may not be earned for planned events such as large business functions or parties where a special pricing has been negotiated directly with the restaurant, if you do not have prior consent from the restaurant. You may contact Rapid Rewards DiningTM Member Services for assistance with plans for large functions. |
| Q: | Can I earn Rapid Rewards® credits when I invite guests? |
| A: | Yes. You earn towards your next credit based on the amount of your total bill-including the tax and tip. Just make sure to pay your bill using a credit or debit card registered with the Rapid Rewards DiningTM program. |
| Q: | I dined the other day. How do I know it will be applied toward my next Rapid Rewards® credit? |
| A: | You can view all your transactions and what you’ve earned for each visit by logging in and going to your "My Account Center" page. If you do not see the expected amount or transaction on our web site, and it has been more than 10 days since the date of your visit, contact Rapid Rewards DiningTM Member Services at (800) 771-7579. All account inquiries or disputes related to a qualified transaction or dine must be received by the Rapid Rewards DiningTM program within 90 days of the qualified dine. Please have available the credit or debit card receipt for the visit in question when you call. |
| Q: | Can I provide feedback about my experiences at participating establishments? |
| A: | Absolutely! In fact, we make it easy to rate all your visits to participating establishments. Simply log in to our Web site and go to the "My Rewards" page in your "My Account Center". Then click on the "Rate" link next to each transaction. Your survey feedback will be incorporated into our member ratings, which are displayed on our web site. You can only provide your feedback after you've had a qualified transaction at that particular restaurant, bar or club. |
