Incorporated Terms



Southwest Airlines Notice of Incorporated Terms

Air transportation operated by Southwest Airlines Co. (“Southwest”) is subject to Southwest’s Passenger Contract of Carriage (“Contract of Carriage”), certain terms of which are incorporated by reference.

Any terms incorporated by reference are part of the contract. Passengers may inspect the full text of each term incorporated by reference at Southwest’s airport or city ticket offices, and Passengers have the right, upon request at any location where the carrier's tickets are sold within the United States, to receive free of charge by mail or other delivery service the full text of each such incorporated term.

The incorporated terms may include and Passengers may obtain from any location where the carrier's tickets are sold within the United States further information concerning:

  1. Limits of liability for personal injury or death of Passengers.
  2. Limits of liability for loss, damage, or delayed delivery of Passenger baggage, including fragile, perishable, and certain other irreplaceable and/or high value goods or contents, as specified in the Contract of Carriage.
  3. Claims restrictions, including time periods within which a Passenger must file a claim or bring an action against Southwest for its acts or omissions or those of its agents and a waiver of class action.
  4. Rights of the air carrier to change terms of the Contract of Carriage.
  5. Rules on reservations, check-in times, refusal to carry, and smoking.
  6. Rights of Southwest and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate aircraft, and rerouting.

Passengers may inspect the full text of each incorporated term at Southwest’s airport ticket counters, and Passengers have the right, upon request at any location where Southwest’s tickets are sold within the United States, to receive free of charge by mail or other delivery service the full text of each such incorporated term. Passengers may also request and obtain a copy of the Contract of Carriage or send comments/concerns to Southwest Airlines, PO Box 36647, Dallas, TX 75235-1647 or online.

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