We're here to make your job easier.

Our Team is an extension of yours.

Our dedicated Account Managers will work with you to design a travel program based on what's most important to you and your company travel policy.

Let's connect

Programs created around what’s important to you.

Dedicated Team

Our Account Managers specialize in business travel needs, including budget, data analysis, and program activation.

Accessing inventory

Our fares are available on the channel that’s best for you. Use your corporate booking tool, the GDS, or SWABIZ®.

Simple contracts

With an agreement that is direct and structured around your goals, there’s no reading between the lines.

Rewarding your people

Rapid Rewards®* offers points for every flight, which travelers can use how and when they want.

*All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms.

We're giving you the freedom to use your channel of choice.

This chart compares all of the three major GDSs side-by-side and which Southwest Airlines features and functionality are available in each channel.
Feature SWABIZ® SPS1 SPS experience may vary based on booking tool or TMC. (Southwest® owned API) Travelport GDS (Apollo, Worldspan, Galileo) Amadeus GDS (Now live) Sabre GDS (BBR1; full participation coming in 2021) BBR has limited functionality which thus limits the content and processes that the Sabre GDS can support.
Integrated display (side-by-side display comparison with other airlines) no yes yes yes yes
Promotional fares (often referred to as full content/web only) yes yes no no no
Last seat availability (complete available seat inventory) yes yes yes yes no
Seat availability indicator (shown if a seat is available, not how many) yes yes yes yes no
Deferred ticketing (ability to hold reservation without immediate purchase) no yes yes yes yes
ARC settlement (electronic ticket fulfillment with ARC settlement) no no yes yes no
Change / modify (ability to modify a reservation post-ticketing within the distribution channel) yes yes yes yes

(must call)

no, Itinerary changes are allowed prior to ticketing.
Cancel (ability to cancel a reservation within the distribution channel) yes yes yes yes yes
Reusable / refundable ticket management4 (refund or reuse ticket funds via distribution channel) yes yes yes yes

(must call)

no, must call
EarlyBird Check-In® EarlyBird Check-In® requires an additional fee. (add EarlyBird either during or after ticketing) yes yes

(coming in 2021)

no
yes no

1SPS experience may vary based on booking tool or TMC.

2BBR has limited functionality which thus limits the content and processes that the Sabre GDS can support.

3Itinerary changes are allowed prior to ticketing.

4SWABIZ® and SPS issue reuseable funds to a residual travel funds (RTF) document that can be used for future purchases via these sales channels. ARC settlement (e.g. Travelport, Amadeus) issues reusable funds to a miscellaneous charge order (MCO) document that can be used for future purchases through that GDS. Basic Booking settlement issues reusable funds to an RTF document that can be used for future purchases through Southwest® directly (RTFs are not a valid form of payment in any GDS).

5EarlyBird Check-In® requires an additional fee.

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SWABIZ

Travelers and travel managers access Southwest-only inventory through SWABIZ, our free corporate travel booking tool.

  • Highlights:

    • Flight, hotel, and rental car reservations
    • Robust reporting, including an unused travel funds report for all your travelers
    • No travel management fees—no charge for enrollment, transactions, or reporting, no change fees*, and bags fly free®✝︎. That's transfarency®
    • Southwest full fare inventory and last-seat availability
    • Direct billing solution with the SWABIZ Ghost Card


      *Fare difference may apply.
      ✝︎First and second checked bags. Weight and size limits apply.

  • Need-to-know:

    SWABIZ only supports the current and previous version of all maintstream internet browsers.

  • Partnership: You

    Let's connect

Southwest Partner Services (SPS)

Southwest Partner Services (SPS) is our API/Direct Connect technology that integrates into your company’s existing corporate booking tools.

  • Highlights:

    • Access to Southwest flight inventory
    • Full Southwest functionality to book, modify, cancel, defer bookings, apply unused funds, etc*
    • Purchase EarlyBird Check-in®
    • Access discounts (if applicable)

      *Experience may vary by partner based on enabled capability.

  • Need-to-know:

    Functionality, fees, and levels of Southwest benefits are based on relationships with the travel management partner.✝︎

    ✝︎Fees may apply and vary by partner.

  • Partnerships:

    Concur Logo Certify Logo AmTrav Logo Cytric Logo Deem Logo Egencia Logo GetThere Logo TripActions Logo ATPCO Logo Zeno by Serk logo Psgn1 logo ATC logo TravelPerk logo App in the Air Logo UPSIDE Logo Onriva Logo FlightBridge Logo

Global Distribution System (GDS)

We're adding content and capabilities in 2020 to lessen friction and better meet your needs.

  • Highlights:

    • Same content available to all GDS partners
    • Capabilities may differ by provider
  • Current Partnerships:

    Travelport Logo Amadeus Logo Sabre Logo
  • Now live in Travelport and Amadeus:

    • Highest level of participation
    • E-ticket settlement via ARC
    • Self-service itinerary modifications
    • Real-time inventory confirmation
    • Last seat availability
    • Full access to Southwest everyday low fares
This chart compares all of the three major GDSs side-by-side and which Southwest Airlines features and functionality are available in each channel.
Feature Travelport (Apollo, Worldspan, Galileo) Amadeus (Now live) Sabre (BBR1; full participation coming in 2021)
Southwest everyday low fares (B2B relevant content; some promotional fares not available) yes yes yes
Last seat availability (complete available seat inventory) yes yes no
Seat availability indicator (shown if a seat is available, not how many) yes yes no
Deferred ticketing (ability to hold reservation without immediate purchase) yes yes yes
Special service request support (SSR) (ability to include RR#, KTN, TSA Pre, etc.) yes yes yes
ARC settlement (electronic ticket fulfillment with ARC settlement) yes yes no
Change / modify (ability to modify a reservation post-ticketing in the GDS) yes yes

(must call)

no, must call
Cancel (ability to cancel a reservation in the GDS) yes yes yes
Reusable /refundable ticket management (refund or reuse ticket funds in the GDS) yes yes

(must call)

no, must call
EarlyBird Check-In®3 (add EarlyBird either during or after ticketing)

(coming in 2021)

no
yes no

1BBR has limited functionality which thus limits the content and processes that the Sabre GDS can support.

2Itinerary changes are allowed prior to ticketing.

3EarlyBird Check-In®> requires an additional fee.

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Questions about Southwest Business?
Contact us or read our FAQs.

  • Get in touch:

    • For questions on SWABIZ and how Southwest Airlines® can save your emerging company money, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
    • To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
    • To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
    • Meetings or SWABIZ questions: swabiz@wnco.com
    • General inquiries: SouthwestBusiness@wnco.com
    Contact our Sales Team

    Frequently asked questions:

  • GDS
    • General content

      Q: Where can I find Southwest’s ARC ticketing policies?

      A: Southwest’s ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here: https://www.southwest.com/html/swabiz/gds-policy.html


      Q: Will all GDS systems benefit from Southwest full participation?

      A: While capabilities will differ between GDS providers, Southwest will make the same content available to all GDS’s. Southwest content is now available in Apollo, Worldspan, Galileo, Amadeus, and Sabre BBR.

      Sabre will change to full access settlement through ARC sometime in 2021.


      Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions?

      If you have any questions about Southwest content please email TMCRelations-DG@wnco.com for more information. Please note that content will only be made available to approved US-based agencies that are ARC accredited.


      Q: Will customers outside of US point of sale be given Southwest full GDS access?

      A: Southwest bookings can only be ticketed by ARC accredited agencies and only USD currency. Outside of the US you may access Southwest.com to book reservations. US Currency is only accepted on Southwest.com.


      Q: Can an OTA or a Meta Search agency get access to Southwest?

      A: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers.


      Q: Will there be fares and/or content available via Southwest directly but not in the GDS?

      A: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels.


      Q: Will EarlyBird® purchases be available in the GDS?

      A: EarlyBird® is now available in Amadeus. Travel agents and travelers can go to Southwest.com and purchase EarlyBird® for their customers, for reservations booked in all other GDS’s. The agency will retain ownership of the ticket even if EarlyBird® is purchased directly with Southwest.


      Q: Will Southwest send emails for ARC transactions?

      A: Travelport GDS agency issued tickets will no longer receive confirmation emails. You will continue to see emails sent for GDS tickets exchanged directly with Southwest, and for EarlyBird® purchases.

      Basic Booking GDS transactions will continue to receive confirmation emails from Southwest.


      Q: What is the process for changing a company’s discount filing or tracking agreement with Southwest?

      A: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. More specific information will be shared once the company has engaged their Southwest Account Manager.


      Q: Will Mexico destinations be available in the GDS?

      A: Currently tickets are unavailable for sale in all GDS’s for travel to any destination in Mexico. Please note that if a travel agency issues any ticket to one of Southwest’s Mexico destinations, you will receive a debit memo.

    • Existing GDS bookings and cutover handling guidelines

      Q: What will happen with already ticketed PNRs that need servicing? (exchanges, refunds)

      A: Bookings done prior to the any of the GDS cutover dates will need to be serviced by Southwest directly. For any change or refund, please contact a Southwest agent for assistance.


      Q: I canceled a booking made using BBR, Basic Booking, can this credit now be applied to a new ticket in GDS?

      A: Basic Booking GDS transactions, as well as other direct channel transactions, carry travel credit in the form of a residual travel fund, or RTF. RTFs are not redeemable via any GDS channel and will need to be applied to a new reservation booked directly with Southwest.

    • New booking process questions

      Q: Will we still be able to hold bookings before ticketing?

      A: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. The reservation will be held until 11:59PM the next day. If not ticketed on time, the booking will be auto-canceled. **Please note that any churned reservations will result in a debit memo**


      Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?

      A: Yes. Loyalty numbers in GDS bookings will be handled as with any other carrier. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. However, at this time, Rapid Rewards numbers MUST be added prior to ticketing a GDS reservation, or the loyalty number will not be received by Southwest. A travel agent or traveler can add a Rapid Rewards number to a reservation post ticketing directly through Southwest.


      Q: How do we book groups with Southwest? Can we claim a PNR?

      A: Any Southwest group booking is to be handled by Southwest directly. Southwest will not allow claim PNR in the GDS. All group bookings are confirmed and ticketed by Southwest.


      Q: Can I access/view in the GDS a booking created on Southwest website?

      A: No. All bookings completed with Southwest directly will remain with Southwest and cannot be accessed in the GDS.


      Q: Can I access/view on Southwest’s website a booking created in the GDS?

      A: Yes. Any booking done in the GDS can be accessed on the Southwest website or by a Southwest agent.


      Q: Can my GDS booking be serviced by Southwest directly?

      A: Yes. However, once a GDS booking has been accessed by Southwest, it will then reside with Southwest and will no longer be available in the GDS for future servicing.


      Q: Can we have multiple airlines/multiple tickets in a Southwest PNR?

      A: Yes. Southwest segments can reside with other airlines in one PNR. Southwest does not allow for interline ticketing, which means that a Southwest ticket can only be issued for Southwest flights. No other carriers can be issued with the Southwest ticket.


      Q: Will Southwest flights be available 365 days from the booking date via the GDS?

      A: Southwest’s complete flight schedule will be available in the GDS as they become available. Southwest normally publishes schedules 6-8 months out.


      Q: What is the maximum number of passengers that can be booked in a same PNR?

      A: You can book up to 8 passengers in a Southwest PNR.


      Q: Will we be able to apply all forms of payment to issue Southwest tickets?

      A: Southwest will enable all forms of payment in the GDS, including cash and check. However, Southwest forms of payment (gift cards, LUV vouchers, Rapid Rewards® points, residual ticket funds) will not be accepted in the GDS.


      Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?

      A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.

    • Exchanges, refunds, MCOs and certificates/vouchers

      Q: What will be the process to exchange/refund/void a Southwest booking?

      A: If the Southwest booking was created after cutover to ARC settlement, agents can void, exchange or refund their tickets in the GDS. Any booking that needs to be exchanged or refunded, but was created before migration to ARC settlement, must be exchanged by a Southwest agent. **Please note that only one ticket per PNR is allowed for exchanges. VOID tickets can now be processed and a new ticket issued in the same PNR effective immediately for Apollo, Worldspan, Galileo and Amadeus. Sabre BBR VOIDs are not allowed**>


      Q: Will agents be able to retain a residual value and issue an MCO for Southwest exchanged bookings?

      A: All ARC settled reservations can be exchanged in the GDS, and an MCO issued for any residual value.


      Q: Do I always need to issue a residual MCO?

      A: Southwest Airlines never charges any fees. All residual MCO’s are expected to be issued by the travel agency in the name of the traveler. Any MCO not issued for $25.00 or more will result in a debit memo.


      Q: Can I use a Southwest MCO for another traveler?

      A: Southwest Airlines does not allow MCO’s to be used by another traveler. The contract of carriage states that the name on the ticket must be the user of the new ticket issued. Any MCO used to purchase a ticket in another traveler’s name will result in a debit memo.


      Q: Can I exchange with a Southwest agent a booking done in my GDS?

      A: Yes, Southwest agents can modify any reservation to fly on Southwest. However, once a Southwest agent has exchanged the ticket, any further service request will need to be done by a Southwest agent. **Please note that only one ticket per PNR is allowed. A VOID does count as a ticket **. Exchanges will need to be processed in a NEW PNR too.>

    • Exception Policies and Waiver Codes

      Q: Does Southwest Airlines provide waiver codes for accommodation procedures?

      A: Yes Southwest does offer waiver codes for travel agencies to reaccommodate flight changes. These codes are available on Southwest.com https://www.southwest.com/html/historical-waiver/. Please note Southwest requires the new flights be rebooked in the same class of service and travel within 14 days of the original date of travel.

    • Travel Agency Testing

      Guidelines for TMC Transaction Testing with Live Bookings

      • • Email SWTravel@wnco with intent to test notification
        • • Start date
        • • Point of contact
        • • Number of transactions
      • • Maximum of 10 test bookings
      • • PNR’s must be booked 90 days out to avoid blocking inventory close to flight date
      • • PNR’s must be cancelled within 24hrs to avoid refundability or ADM concerns
    • Travel Agency access
      ARC Settlement

      Travelport/Amadeus



      Basic Booking Settlement

      Sabre

  • SWABIZ
  • Other Southwest products
  • Southwest Contract of Carriage
  • Customer Service