Programs created around what’s important to you.
Dedicated Team
Our Account Managers specialize in business travel needs, including budget, data analysis, and program activation.
Accessing inventory
Our fares are available on the channel that’s best for you. Use your corporate booking tool, the GDS, or SWABIZ®.
Simple contracts
With an agreement that is direct and structured around your goals, there’s no reading between the lines.
Rewarding your people
Rapid Rewards®* offers points for every flight, which travelers can use how and when they want.
*All Rapid Rewards® rules and regulations apply and can be found at Southwest.com/rrterms.
We're giving you the freedom to use your channel of choice.
SWABIZ
Travelers and travel managers access Southwest-only inventory through SWABIZ, our free corporate travel booking tool.
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Highlights:
- Flight, hotel, and rental car reservations
- Robust reporting, including an unused travel funds report for all your travelers
- No travel management fees—no charge for enrollment, transactions, or reporting, no change fees*, and bags fly free®✝︎. That's transfarency®
- Southwest full fare inventory and last-seat availability
- Direct billing solution with the SWABIZ Ghost Card
*Fare difference may apply.
✝︎First and second checked bags. Weight and size limits apply.
Southwest Partner Services (SPS)
Southwest Partner Services (SPS) is our API/Direct Connect technology that integrates into your company’s existing corporate booking tools.
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Highlights:
- Access to Southwest flight inventory
- Full Southwest functionality to book, modify, cancel, defer bookings, apply unused funds, etc*
- Purchase EarlyBird Check-in®
- Access discounts (if applicable)
*Experience may vary by partner based on enabled capability.
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Need-to-know:
Functionality, fees, and levels of Southwest benefits are based on relationships with the travel management partner.✝︎
✝︎Fees may apply and vary by partner.
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Partnerships:
Global Distribution System (GDS)
We're adding content and capabilities in 2020 to lessen friction and better meet your needs.
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Highlights:
- Current partnership with Sabre and Travelport
- Same content available to all GDS partners*
*Capabilities may differ by provider.
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Current Partnerships:
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Now live in Travelport
and coming soon in Amadeus:- Highest level of participation
- E-ticket settlement via ARC
- Self-service itinerary modifications
- Real-time inventory confirmation
- Last seat availability
- Full access to Southwest everyday low fares
GDS Channel Features & Functionality
| Feature | Travelport 2.0 (2020; Apollo, Worldspan, Galileo) | Amadeus GDS (Coming late 2020) | Sabre GDS (BBR)** |
|---|---|---|---|
| Southwest everyday low fares (B2B relevant content; some promotional fares not available) | yes | yes | yes |
| Last seat availability (complete available seat inventory) | yes | yes | no |
| Seat availability indicator (shown if a seat is available, not how many) | yes | yes | no |
| Deferred ticketing (ability to hold reservation without immediate purchase) | yes | yes | yes |
| Special service request support (SSR) (ability to include RR#, KTN, TSA Pre, etc.) | yes | yes | yes |
| ARC settlement (electronic ticket fulfillment with ARC settlement) | yes | yes | no |
| Change / modify (ability to modify a reservation post-ticketing in the GDS) | yes | yes | (must call) no, must call |
| Cancel (ability to cancel a reservation in the GDS) | yes | yes | yes |
| Reusable /refundable ticket management (refund or reuse ticket funds in the GDS) | yes | yes | (must call) no, must call |
| EarlyBird Check-In® (add EarlyBird either during or after ticketing) | yes | yes | no |
**BBR has limited functionality which thus limits the content and processes that the Sabre GDS can support.
Questions about Southwest Business?
Contact us or read our FAQs.
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Get in touch:
- For questions on SWABIZ and how Southwest Airlines® can save your emerging company money, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
- To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
- To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
- Meetings or SWABIZ questions: swabiz@wnco.com
- General inquiries: SouthwestBusiness@wnco.com
Frequently asked questions:
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SWABIZ
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
You can do this directly through your SWABIZ account - no need to even pick up the phone!
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What does having a Traveler Account do for me?
Utilizing the SWABIZ Traveler Accounts will auto-populate all of your traveler's information, such as their name, date of birth, RR number, pre-check KTN, etc., all to save you time!
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Does SWABIZ offer a direct bill option?
With the SWABIZ Ghost Card feature, your travelers can charge their reservations to your company's credit card without ever revealing your credit card's account or billing information. This saves you and your travelers' time and money on reimbursement and administrative costs!
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How do I track multiple work groups within my organization at once?
The SWABIZ free-form Internal Reference Number field allows you to assign a word, number, or alpha-numeric value to each reservation (i.e. Marketing, Sales, Tech, e023500, etc.) This makes it easy to identify, prioritize, and/or lump each group, team or department together when running your travel report.
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How many Company Travel Managers can have access to one account?
A SWABIZ account can have as many limited and/or full-access Company Travel Managers as needed. Plus, full-access CTMs can add other CTMs to the account as well.
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Will my SWABIZ account expire?
Your SWABIZ account will remain active for six months after your last reservation transaction (i.e. initial booking, itinerary change, cancellation, etc.) If your account deactivates due to a lack of activity, you can call the SWABIZ Help Desk (1-888-479-2249) to request that it be reactivated. *Note that after an account is reactivated, it will only remain active for one month unless there is a reservation transaction.
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I still have questions on how to use SWABIZ. Where can I access more help?
For more info on Travel Policy, downloading reports, or login directions, visit here: https://www.swabiz.com/swabiz/ctm/help.
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
- Other Southwest products
- Southwest Contract of Carriage
- Customer Service