A plan for every
type of business
Managing business travel shouldn't be complicated, so we're making things easier with more ways for you to access our everyday low fares through GDS, Direct Connect/API, or our free booking platform, SWABIZ®. Travel management with a little more Heart.
See the evolution of Southwest Business.
- Exclusive promotions and travel incentives help your travel budget go further.
- Online reporting tools put duty of care, travel spend tracking, and unused funds at your fingertips.
Learn more about Self-Service ›
- We offer simple contracts customized to meet travel program goals for companies of all sizes.
- Customized solutions, including specially negotiated point-of-sale discounts*, lower your travel costs.
- Access our everyday Southwest low fares through your channel of choice.
Learn more about a managed relationship ›
*Not all companies may receive discounts.
- Receive great potential benefits when you book business travel for meetings, conferences, events, and more.
- Book meetings in your channel of choice—GDS, API/Direct Connect, and SWABIZ®.
- Enjoy streamlined, end-to-end proposal management, real-time proposal tracking, and reporting in Southwest Business Assist™.
- NEW! Bulk request up to 50 meetings at once.
Wanna earn up to 125,000 Rapid Rewards® bonus points?
Refer up to five companies, and you could earn 25,000
Rapid Rewards bonus points per qualifying referral.
Additional requirements needed to earn points. Terms and conditions apply.
Rapid Rewards® Business
Introducing Rapid Rewards Business, a business loyalty program where companies can earn points from qualifying Southwest travel purchases in SWABIZ, API/Direct Connect, and the GDS. Rapid Rewards Business points can be used toward future business travel. Make your business travel work for you!
Ready, set, earn!
When your travelers fly, your business earns:
Business Select®: 4 points per $1 on qualifying flights*
Anytime: 3 points per $1 on qualifying flights*
Wanna Get Away Plus®: 2 points per $1 on qualifying flights*
Basic fares will not earn Rapid Rewards Business points.
*Qualifying flights include flights paid entirely with dollars, Southwest LUV Vouchers, gift cards or flight credits, and with no portion of the purchase price paid for with Rapid Rewards points or Rapid Rewards Business points. Cash + Points bookings will not earn Rapid Rewards points, tier qualifying points for A-List or A-List Preferred status or Companion Pass qualifying points.
**Cash + Points allows Rapid Rewards® members to combine Rapid Rewards points with other eligible forms of payment to purchase flights, starting in the spring of 2024. Flights paid for with Cash + Points will count toward a Member's qualifying one-way flights for A-List, A-List Preferred, or Companion Pass status when flown. All Rapid Rewards Business rules and regulations apply and can be found at https://business.southwest.com/Terms-and-Conditions
Even more benefits:
Pay for flights with Rapid Rewards® Business points or cash —or a mixture of both. CTMs can now use a combination of cash and Rapid Rewards Business points to purchase flights for their company's travel through SWABIZ.com.**
Points are usable on any seat, any day, any time and don't expire.
Your travelers still earn their own points through Rapid Rewards.
Wanna earn 25,000 Rapid Rewards Business points?
Southwest Business Services
Experience Hospitality the Southwest way. At Southwest, we want to make sure you experience our award-winning Hospitality in every interaction with us, no matter if it's digital or with a person. When you partner with Southwest Business, you get just that. We offer a tiered level of service, and depending on which is the best option for your business, you can access a growing list of benefits.
Connect with us or contact your Account Manager to learn more.
Southwest Business Assist™
- View your contract, detailed reports, and performance analytics
- Track travel funds and flight credits
- Submit and manage requests online
- Participate in one of our sustainability efforts as an individual traveler
- And so much more! Visit southwestbusinessassist.com
Southwest Business Support
- Expedited call access
- SWABIZ® troubleshooting
- Specialized service assistance
- Modifications within 24 hours
- Ticketing assistance (no discount)
- And so much more!
Everything you already love about Southwest
- Our Business Select® fare offers guaranteed A1-A15 boarding to all Travelers.
- Our wide network, schedule, and nonstop routes meet your business travel needs.
Your choice of channels
With our multichannel distribution strategy, businesses can access our everyday low fares through our third-party partners or our free corporate booking tool, SWABIZ.
GDS partners
Questions about Southwest Business?
Contact us or read our FAQs.
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GDS
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General content
Q: Where can I find Southwest's ARC ticketing policies?
A: Southwest's ARC ticketing policies, as well as the associated Travel Agent Addendum, can be found here: https://www.southwest.com/about-southwest/terms-and-conditions/gds-policy/
Q: Will all GDS systems benefit from Southwest full participation?
A: While capabilities will differ between GDS providers, Southwest will make the same content available to Amadeus, Travelport and Sabre GDS's. You will also now have the benefit of full ticket settlement via ARC.
Q: Who do I contact if I do not have access to Southwest content in the GDS or have questions?
If you have any questions about Southwest content please email TMCRelations@wnco.com for more information. Please note that content will only be made available to approved US-based agencies that are ARC accredited.
Q: Will customers outside of US point of sale be given Southwest full GDS access?
A: Southwest bookings can only be ticketed by ARC accredited agencies in the US, with USD currency only. Outside of the US you may access Southwest Airlines content via Southwest.com.
Q: Can an OTA or a Meta Search agency get access to Southwest?
A: OTAs and Meta Search agencies are not being approved by SWA to get content through Travelport GDS nor any other GDS provider. Southwest does not allow any travel agency to openly distribute our content via any online platform directly to consumers.
Q: Will there be fares and/or content available via Southwest directly but not in the GDS?
A: Yes, Southwest will have some “direct fares” that are only available through one of our direct sales channels.
Q: Will EarlyBird® purchases be available in the GDS?
A: If EarlyBird Check-In® is available, it can be purchased in Sabre, Amadeus, and Travelport GDS's, Reservations booked in all other GDS's can purchase EarlyBird on Southwest.com. The travel agency will retain ownership of their GDS issued ticket even if EarlyBird is purchased directly with Southwest. EarlyBird Check-In® requires an additional fee. If your company utilizes booking tools, then it may not appear in the flow. In this case, EarlyBird Check-In will need to be purchased on Southwest.com up to 36 hours prior to the travelers scheduled departure. EarlyBird Check-In is subject to availability.
Q: Will Southwest send emails for ARC transactions?
A: Southwest will no longer send confirmation emails for GDS issued tickets. You will continue to see emails sent for any transaction that is exchanged, or issued, by Southwest Airlines direct.
Q: What is the process for changing a company's discount filing or tracking agreement with Southwest?
A: Any change to the way a corporate travel agreement is set up first requires the company reaching out to their Southwest Account Manager. Southwest must make changes to ATPCO fare filings for any applicable discounts, and our Account Manager must update our CRM system to ensure our reporting is not interrupted. More specific information will be shared once the company has engaged their Southwest Account Manager.
Q: Will Mexico destinations be available in the GDS?
A: Yes, as of July 22, 2022, U.S. ARC -accredited point-of-sale travel agencies can book and ticket Mexico itineraries in all GDS's (Apollo, Worldspan, Galileo, Sabre, and Amadeus).
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Rapid Rewards Number
Q: Can I add a travelers Rapid Rewards frequent flyer number to my GDS reservation?
A: Yes Rapid Reward numbers can be added to your GDS PNR using one of the following formats, please note 20000111222 is an example number only.
- Sabre FFWN2000111222
- Apollo MP*WN2000111222
- Worldspan 3SSRFQTVWNHK/WN20000111222
- Amadeus FFNWN-20000111222
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New booking process questions
Q: Will we still be able to hold bookings before ticketing?
A: Yes, and part of the change to full participation is that a ticketing deadline will be generated for each booking. The reservation will be held until 11:59PM local time, NEXT DAY (not next business day). Fare rules supersede the ticketing time limit. **Please note that any churned reservations will result in a debit memo**
Q: Will agents be able to add a Rapid Rewards loyalty number in their GDS bookings?
A: Yes. Loyalty numbers in GDS bookings will be handled as with any other carrier. Clients with a Rapid Rewards status such as A-List, A-List Preferred will be recognized and applied in GDS bookings, through the status level in the FQTV line. Please note that GDS reservations will decline an invalid Rapid Rewards number when entered in a reservation. However, name verification is not executed for GDS reservations. If the name is incorrect the Rapid Rewards number will not be attached to the reservation, even though it was entered in the GDS.
Q: How do we book groups with Southwest? Can we claim a PNR?
A: Any Southwest group booking is to be handled by Southwest directly. Southwest will not allow claim PNR in the GDS for booked groups. All group bookings are confirmed and ticketed by Southwest direct.
Q: Can I access/view in the GDS a booking created on Southwest website?
A: No. All bookings completed within a Southwest channel will remain with Southwest and cannot be accessed in the GDS's
Q: Can I access/view on Southwest's website a booking created in the GDS?
A: Yes. Any booking done in the GDS can be accessed on the Southwest website or by a Southwest agent.
Q: Can my GDS booking be serviced by Southwest directly?
A: Yes. However, once a GDS booking has been reissued by Southwest, it will then reside with Southwest and will no longer be available in the GDS for future servicing.
Q: Can we have multiple airlines/multiple tickets in a Southwest PNR?
A: Yes. Southwest segments can reside with other airlines in one PNR. Southwest does not allow for interline ticketing, which means that a Southwest ticket can only be issued for Southwest flights. No other carriers can be issued with the Southwest ticket as we do not currently have any interline agreements with other airlines.
Q: Will Southwest flights be available 365 days from the booking date via the GDS?
A: Southwest's complete flight schedule will be visible in the GDS as they become available. Southwest normally publishes schedules 6-8 months out.
Q: Can I book multiple one-way tickets in the same PNR?
A: Currently Southwest does not allow multiple one-way reservations in one PNR. If a traveler wants to add a leg to an existing reservation you can exchange the current ticket, or book the added space in a new PNR.
Q: Will we be able to apply all forms of payment to issue Southwest tickets?
A: Southwest will enable all forms of payment in the GDS, including cash and check. However, Southwest's currencies (gift cards, LUV vouchers, Rapid Rewards ® points, residual ticket funds) will not be accepted in the GDS.
Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?
A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.
Q: Will we be able to issue circle trip tickets in the GDS?
A: Yes you can issue circle trip tickets. Please note that you cannot issue separate tickets that are point to point within the circle trip.
Q: Will customers be able to have their bags transferred to other airlines if flights are booked in the same reservation?
A: No, Southwest does not have interline ticketing agreements with other airlines. Customers will need to pick up their bags at the Southwest baggage claim in the connecting city. They will be required to recheck their bags with the other airline.
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Exchanges, refunds, MCOs and certificates/vouchers
Q: What will be the process to exchange/refund/void a Southwest booking?
A: All Southwest bookings created after cutover to ARC settlement can be voided, exchanged, or refunded through the GDS. Any bookings created prior to the ARC settlement migration will need to continue being exchanged or refunded with Southwest direct.
Q: Will agents be able to retain a residual value and issue an MCO for Southwest exchanged bookings?
A: All ARC settled reservations can be exchanged in the GDS, and an MCO issued for any residual value.
Q: Do I always need to issue a residual MCO?
A: Southwest Airlines never charges any fees for ticket changes. All residual MCO's are expected to be issued by the travel agency in the name of the traveler. Any MCO not issued for $100.00 or more will result in a debit memo.
Q: Can I use a Southwest MCO for another traveler?
A: Southwest Airlines does not allow MCO's to be used by another traveler. The contract of carriage states that the name on the MCO ticket must be the user of the new ticket issued. Any MCO used to purchase a ticket in another traveler's name will result in a debit memo.
Q: Can I exchange with a Southwest agent a booking done in my GDS?
A: Yes, Southwest agents can modify any reservation to fly on Southwest. However, once a Southwest agent has exchanged the ticket, any further service request will need to be done by a Southwest agent.
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Unaccompanied Minors/Young Travelers
Q: Does Southwest Airlines allow unaccompanied minor/ young traveler bookings through the GDS?
A: Please use the following information when booking via the GDS's.
Not available through GDS
Ticketing travel for Unaccompanied Minors (ages 5-11 traveling alone) in the GDS is not permitted. Call 800-435-9792 or visit: https://www.southwest.com/faq/unaccompanied-minors. Please note, issuing tickets for an Unaccompanied Minor will result in a Debit Memo.
Tickets Young Travelers
Young Travelers (ages 12-17 traveling alone) can be booked through the GDS for US Domestic travel, however, you must call Southwest Airlines at 800-435-9792 to complete necessary travel documents. For more information on Young Traveler please visit: https://www.southwest.com/faq/young-travelers.
Travelers ages 2 - 17 that are traveling with a parent or guardian 18 years of age or older on a separate PNR must add the OSI WN (SWA Locator) of the parent PNR.
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Revenue Tracking
Q: Does Southwest Airlines provide a way to track corporate customer revenue that do not have a discount in place?
A: You may now add tour codes for revenue tracking to either the IT field of a ticket, or the OSI field of your PNR. Below are the formats for each.
- Manual Format (TMC Agent manually entering tour code) - In this scenario the travel agency would manually enter the SWABIZ CID number in the tour code field for all tickets to track revenue (please note 99112233 is an example 99 number)
- Sabre: W#UN*99112233
- Apollo: T:$BIT99112233
- Worldspan: 5-IT99112233
- Amadeus: FT*99112233
- Galileo: TC99112233
- OSI Format - In this scenario the travel agency would add the tour code to the OSI field of their PNR for tracking revenue.
- Sabre: 3OSI WN 99112233
- Apollo: 3OSI WN 99112233
- Amadeus: OS WN 99112233
- Worldspan: 3OSI WN 99112233
- Galileo: SI.WN*99112233
- Manual Format (TMC Agent manually entering tour code) - In this scenario the travel agency would manually enter the SWABIZ CID number in the tour code field for all tickets to track revenue (please note 99112233 is an example 99 number)
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IROP SSR Codes for Customer Contact
Q: Does Southwest Airlines contact customers when flight interruptions occur?
A: Travel agencies can use the following SSR formats to provide Southwest Airlines their customers contact details. Without this information Southwest may not be able to contact our mutual customers when flight interruptions occur.
You will need to input SSR message fields in accordance with the GDS you utilize.
CTCE Customer Email Addresses:
Format GDS Example CTCE/(Email Address)-PNR Name Number CTCE/JAMES.JONES//YAHOO.COM-1.1 CTCE/Segment number)/(Email Address)-(PNR Name Number) CTCE2/JAMES.JONES//YAHOO.COM-3.1 CTCE/(A for all)/(Email Address)-(PNR Name number) CTCEA/JAMES.JONES//YAHOO.COM-1.5
CTCM Customer Mobile Phone Number:
Format GDS Example CTCM/(Phone Number)-(PNR Name Number) CTCM/1234567890-1.1 CTCM/(Segment)/(Phone Number)-(PNR Name Number) CTCM1/1234567890-1.1 CTCMA(A for all)/(Phone Number)-(PNR Name Number) CCTCMA/1234567890-1.1
CTCR Customers Refused To Provide Contact Details:
Format GDS Example CTCR(Free Text)-1.1 CTCR/REFUSED TO PROVIDE CTC INFO-1.1 CTCR/(All Segments)/(Free Text)-1.1 CTCR/REFUSED-1.1 CTCR(Segment)/(Free Text)-(PNR Name Number) CTCR1/REFUSED TO GIVE CTC INFO-1.1
Please contact your GDS helpdesk with specific questions regarding formats.
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Travel Agency Testing
Guidelines for TMC Transaction Testing with Live Bookings
- • Email SWTravel@wnco.com with intent to test notification
- • Start date
- • Point of contact
- • Number of transactions
- • Maximum of 10 test bookings
- • PNR's must be booked 90 days out to avoid blocking inventory close to flight date
- • PNR's must be cancelled within 24hrs to avoid refundability or ADM concerns
- • Email SWTravel@wnco.com with intent to test notification
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Travel Agency access
ARC Settlement
Travelport/Amadeus
- If you are new to booking Southwest in the GDS, please reach out to TMCRelations@wnco.com
- If you have historically booked Southwest in the GDS and are simply looking to continue booking Southwest via Sabre, Apollo, Worldspan, Galileo, or Amadeus, please review the ticketing policy and Travel Agent Addendum available here: https://www.southwest.com/about-southwest/terms-and-conditions/gds-policy/
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General content
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SWABIZ
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
You can do this directly through your SWABIZ account - no need to even pick up the phone!
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What does having a Traveler Account do for me?
Utilizing the SWABIZ Traveler Accounts will auto-populate all of your traveler's information, such as their name, date of birth, RR number, pre-check KTN, etc., all to save you time!
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Does SWABIZ offer a direct bill option?
With the SWABIZ Ghost Card feature, your travelers can charge their reservations to your company's credit card without ever revealing your credit card's account or billing information. This saves you and your travelers' time and money on reimbursement and administrative costs!
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How do I track multiple work groups within my organization at once?
The SWABIZ free-form Internal Reference Number field allows you to assign a word, number, or alpha-numeric value to each reservation (i.e. Marketing, Sales, Tech, e023500, etc.) This makes it easy to identify, prioritize, and/or lump each group, team or department together when running your travel report.
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How many Company Travel Managers can have access to one account?
A SWABIZ account can have as many limited and/or full-access Company Travel Managers as needed. Plus, full-access CTMs can add other CTMs to the account as well.
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Will my SWABIZ account expire?
Your SWABIZ account will remain active for six months after your last reservation transaction (i.e. initial booking, itinerary change, cancellation, etc.) If your account deactivates due to a lack of activity, you can call the SWABIZ Help Desk (1-888-479-2249) to request that it be reactivated. *Note that after an account is reactivated, it will only remain active for one month unless there is a reservation transaction.
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I still have questions on how to use SWABIZ. Where can I access more help?
For more info on Travel Policy, downloading reports, or login directions, visit here: https://www.swabiz.com/swabiz/ctm/help.
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How can I change, cancel, or request a refund for travel I have booked through SWABIZ?
- Other Southwest Products
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Southwest Airlines GDS Ticketing Policy
- Southwest Contract of Carriage
- Customer Service
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Get in touch:
- For questions related to your SWABIZ account, please call 1-888-479-2249 (Monday through Friday, 5:00 a.m. - 12:00 a.m. CT).
- Connect with an account manager to learn more about these services and how we can best serve your travel needs.
- To cancel or change a reservation or request a copy of a past receipt, please call 1-800-435-9792.
- To request a refund, make a complaint or commendation, or for inquiries on your Rapid Rewards account, call 1-855-234-4654.
- General inquiries: SouthwestBusiness@wnco.com